Information Systems Technician II

Full Job Description

Bargaining Unit: Local 856 - General Services & Maintenance Unit

Why join the Contra Costa County Office of the Sheriff?

The Contra Costa County Office of the Sheriff is the largest law enforcement agency in Contra Costa, with over 1,100 sworn and professional employees dedicated to providing the highest level of law enforcement and customer services.

The Contra Costa County Office of the Sheriff strives to maintain the highest standard of professional integrity and ethics.

The Office of the Sheriff is dedicated to pursuing excellence in performance throughout the organization and in the community through the quality of its personnel.

Contra Costa County is seeking to fill two (2) Information System Technician II vacancies within the Office of the Sheriff.

Other departments throughout the County may also use the eligible list from this recruitment to fill future vacancies.

Please look on our website for descriptions of other departments throughout the County that may have vacancies in the future: https://www.contracosta.ca.gov/27/Departments-Offices

We are looking for someone who is:

• Trustworthy – Possesses the utmost integrity in this position
• Dependable – Is reliable and able to fulfill their obligations
• Collaborative – Demonstrates good communication, teamwork, and knowledge sharing
• Customer-focused – Provides excellent customer service and works effectively with users to resolve support tickets
• Proactive – Takes initiative and follows through with tasks
• Analytical – Logically solves problems
• Innovative – Has a forward-thinking mindset with a focus on continuous improvement
• Motivated – Is eager to learn and implement solutions, unafraid of taking on new challenges
• Results-driven – Is goal-oriented and focused on successful outcomes
• Flexible – Adjusts priorities and switches tasks as needed

What you will typically be responsible for:

• Configuring, setting up, and deploying personal computers, laptops, printers, and other devices, including network connectivity
• Installing and setting up the required software and hardware
• Managing Windows operating systems, security updates, and patches
• Setting up e-mail accounts, Active Directory accounts, and groups
• Providing customer service, end-user support, and information with follow-up
• Monitoring, acknowledging, triaging, troubleshooting, and resolving support ticket requests
• Troubleshooting complex issues and reviewing relevant information to identify and implement solutions

A few reasons you might love this job:

• This job encompasses a wide range of responsibilities – your day-to-day activities will be challenging and stimulating
• You will have the ability to problem-solve and work with different technologies
• You will have the opportunity to work in a collaborative team environment
• You will have the ability to express your ideas without judgment and work in a safe environment where communication is open

A few challenges you might face in this job:

• You will work on multiple assignments with competing deadlines
• You will work in a busy, fast-paced workplace
• Your customers may include some people with strong personalities and/or have high expectations

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Professional & Technical Expertise: Applying technical subject matter to the job
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Self-Management: Showing personal organization, self-discipline, and dependability
• Listening: Fully comprehending spoken communication
• Oral Communication: Engaging effectively in dialogue
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business

To read the complete job description, please click here.
The eligible list established from this recruitment may remain in effect for six (6) months.

Qualifications

License Required: Candidate must possess a valid California motor vehicle operator’s license. Out of state valid motor vehicle operator’s license will be accepted during the application process.

Education: Possession of a high school diploma, GED proficiency or high school equivalency certificate supplemented by nine college semester or twelve college quarter units in information systems, computer science or a closely related field.

Experience: Two (2) years of full-time experience performing information systems support and equipment installation duties.

Substitution: One (1) year of additional qualifying experience may be substituted for the required coursework in computer science when possessing one of the following current and valid certifications: CompTIA A+, Net+, Server+; Microsoft MCITP Desktop Support.

Desirable Qualifications:

• CompTIA A+
• Microsoft 365 Certified Endpoint Administrator Associate
• CompTIA Network+
• Basic Networking
• Office 365 administration
• Imaging and deployment tools
• Basic knowledge of Cloud Solutions

Additional Information

1. Application Filing: All applicants must apply online at https://www.governmentjobs.com/careers/contracosta and submit the information as indicated on the job announcement by the final filing date.
2. Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.
3. Training and Experience Evaluation: Consists of an evaluation of each candidate's relevant education, training, and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%)

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your governmentjobs.com account to view these emails.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).

The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer.

If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances.

Having a conviction history does not automatically preclude you from a job with Contra Costa County.

If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect.

Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.