INFORMATION TECHNOLOGY SPECIALIST (CUSTSPT)

Full Job Description

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer.

Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer.

Notice of Result letters will not be sent to applicants who respond to this flyer.

Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following: 1) Applicant is thorough when performing work and conscientious about attending to detail; 2) Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; 3) Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; 4) Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Additional qualification information can be found from the following Office of Personnel Management website: Information Technology (IT) Management Series 2210 (Alternative A) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

The employee must obtain and maintain required DOD 8570 IA training requirement certification, at a minimum "Network+", A+ or SSCP for this designated Information Assurance Technical (IAT) Level I and required to obtain certification at Level II within 6 months of accepting the position.

Major Duties:

• You will serve as a senior technical advisor for all customer service problems.
• You will apply configuration management disciplines to formally document the functional and physical characteristics of a system, network, or product during its life cycle.
• You will provide support to the Customer Technical Representative by interpreting and representing the customer in contract discussions and requirements.
• You will install, configure, update, and troubleshoot any non NMCI hardware and software components.