Supervisory Information Technology Specialist (PLCYPLN)
Joint Activities
FreshPosted Jan 12
Recent Listing
Posted: January 6, 2026 (8 days ago)
This job has been posted for 1-2 weeks. Still a good time to apply.
Information Specialist
Commander, Navy Installations
Department of the Navy
Location
Annapolis, Maryland
Salary
$19 - $21
per hour
Type
Full Time
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January 22, 2026More Navy jobs →
Job Description
Summary
This job at the U.S.
Naval Academy's Visitor Center involves greeting visitors, providing information about the academy's history and events, selling tour tickets, and leading or coordinating guided tours.
It's perfect for friendly people who enjoy interacting with the public, have a knack for remembering details, and are flexible with schedules including weekends and holidays.
No advanced degree is needed, but experience in customer service and tours is key.
Key Requirements
- Minimum 6 months of experience providing guided tours, with USNA tour guide experience preferred
- At least 1 year of experience operating a point-of-sale (POS) system
- Strong communication skills for answering in-person and phone questions about the US Naval Academy
- Good memory for facts, dates, figures, and ability to represent USNA in a non-political, non-confrontational manner
- Open availability Monday through Friday, plus occasional weekends and holidays for special events
- Ability to handle emergencies, lost and found, and direct visitors around the academy and Annapolis
Full Job Description
The Visitor Center at the U.S. Naval Academy is seeking Information Specialists who enjoy welcoming guests and providing helpful information.
Candidates should have open availability to work Monday through Friday, with occasional weekends and holidays to support special events.
The Information Specialist provides information services, sells public walking tours and books group tours. 1. Incumbent must have a minimum of 6 months experience providing guided tours.
USNA Tour Guide experience preferred. 2. Incumbent must have at least 1-year experience operating a point-of-sales (POS) system. 3.
Incumbent must have good communication skills, and the ability to answer in-person and over-the-phone questions about the US Naval Academy. 4.
Incumbent must have a good memory for facts, dates and figures and the ability to represent the USNA in a non-political and non-confrontational manner. Major Duties:
- Welcomes domestic and international visitors to USNA. - Organizes public tours, accepts all forms of payment for public tours, reconciles proceeds at end of day.
- Directs tour guides; keeps them informed about schedule changes/late arrivals and adjusts guide schedules to best meet public and group needs.
- Schedules guides when substitutes or additional guides are required at the last minute, on weekends and during holidays when Scheduling Coordinator is not available.
- Directs visitors around the Academy and Annapolis and assists visitors conducting business within USNA.
- Provides accurate, up-to-date information about Academy admissions, history, traditions and current events.
- Locates information on graduates; if deceased, locates where they are interred or inurned. - Answers the telephone and takes group tour reservations. - Provides lost and found services.
- Handles emergencies such as injuries and illness and reports out-of-order equipment (including restrooms). - Conducts guided walking tours as required.
- Attends staff meetings, training programs, certification programs and familiarization tours. - Other duties assigned by the Manager and Supervisors.
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