Info Tech Analyst - Senior Applications Administrator

Full Job Description

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options?

If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!

The Technology Solutions Department is actively seeking one Info Tech Analyst - Senior Applications Administrator.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well?

In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available.

City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

The Senior Applications Administrator reports to the Application Development Project Manager and is responsible for working with Enterprise Architects, DBAs, Business Systems Analysts, and Infrastructure, with a primary focus on managing and supporting the City’s Salesforce application. This individual works with stakeholders across multiple departments to ensure Salesforce functionality, improve business processes and support users through configuration, maintenance and training. In addition to Salesforce, this position also provides support for additional software applications as needed.

Requirements

Primary responsibilities include the following:

• Manage day-to-day Salesforce administration, including user setup, profiles, roles, permissions and data access.
• Create and maintain custom objects, fields, page layouts, record types, flows, validation rules and automations within Salesforce.
• Work with business stakeholders to gather requirements and translate them into Salesforce solutions.
• Manage Salesforce releases, testing and documentation of changes.
• Provide Salesforce end-user support, training and documentation.
• Ensure compliance with security standards and data governance policies.
• Installs, configures, updates, and diagnoses applications which could include enterprise solutions or customer specialty software.
• Provides guidance and direction to other Application Administrators and/or Junior Developers as needed.
• Ensures the successful configuration of applications based on the business requirements as identified by end-users.
• Maintains operating systems and coordinates procurement, installation, and maintenance of computers and related equipment and software.
• Monitors, updates, and maintains software system interfaces to ensure that the interfaces exchange data properly.
• Collaborates with end-users and technical teams to ensure proper integration of applications with existing or new systems.
• Plans and coordinates testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments.
• Leads and participates in efforts to develop and implement processes for application and system monitoring.
• Leads and participates in efforts to implement application updates to include upgrades, patches, and new releases.
• Tests, debugs, implements, and documents programs. Assists in the modification of vendor products and/or customer/internal systems to meet the needs of the end-users.
• Utilizes reporting tools for developing and integrating reports into vendor applications.
• Serves as a liaison with vendor support on all issues.
• Fully responsible for problem management activities such as issue resolution and root cause analysis.
• Maintains system documentation.
• Maintains current knowledge of relevant technologies as assigned.
• Operates a motor vehicle.
• Demonstrates proficiency in the City of Jacksonville’s competencies.
• Performs related duties as required.

Qualifications

• Strong understanding of Salesforce configuration, security model and platform capabilities.
• Experience with Flow Builder and automation tools.
• Experience with Salesforce Lightning Experience customization.
• Knowledge of SOQL or basic Apex concepts (admin-level).
• Experience working with Sales Cloud, Service Cloud or Experience Cloud.
• Knowledge and understanding of software and hardware requirements of various departmental systems.
• Knowledge and understanding of the business functions related to applications and process requirements of complex application systems.
• Knowledge of the techniques, methods, practices, and procedures used to analyze, design, implement, maintain, and modify applications/software solutions, databases, and equipment.
• Familiarity with third-party integrations, APIs and middleware such as MuleSoft.
• Project management experience and Agile methodology exposure.
• Ability to adapt to tools within vendor applications with minimum guidance.
• Ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
• Strong problem-solving and analytical skills.
• Ability to effectively collaborate with technical and nontechnical staff at all organizational levels.
• Ability to multitask in a fast-paced environment.
• Demonstrates the ability to conduct extensive troubleshooting and resolution of most issues without engaging the vendor.

Additional Information

• At least two years of experience as a Salesforce Administrator AND

• At least five years of education and/or experience analyzing, designing and implementing system configurations for enterprise applications..

• Bachelor’s Degree from an accredited institution in Computer Information systems/Computer Science is preferred.

• Demonstrated soft skills required such as presentation of ideas and clear articulation of concepts to senior management.

• Display and execute logical and complex troubleshooting methods.

• Self-motivated, able to work independently, and exhibits initiative.

• Outstanding attention to detail with superior time and project management skills.

• Professional attitude and work habits.

LICENSING/CERTIFICATION/REGISTRATION:

• A valid driver's license is required prior to appointment and must be maintained during employment in this class.

• Must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville certification as a public driver.

REQUIRED DOCUMENTS: The below documents are required with your application.

• Cover Letter
• Resume

College Transcript - When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S.

transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S.

must be converted to U.S. standards.

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please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge.

You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email:VeteransPreference@fdva.state.fl.us