ID Services Manager

Full Job Description

The position is within the Access Control and Parking Security Division of the Sergeant at Arms Office, U.S. House of Representatives.

Identification Services (IDS) produces and distributes identification badges to all authorized personnel throughout the Capitol complex.

Incumbent manages the daily operations of House IDS, including the administrative and operational functions of the office, and supervises personnel if the Director of IDS is unavailable.

Knowledge Skills & Abilities: • Adaptability - Ability to deal calmly and effectively with high stress situations and work persistently when facing obstacles.

Ability to work well in ambiguous situations, adjust quickly to change, and easily consider new approaches.

• Collaboration - Ability to foster a sense of unity and trust within teams, breaking down silos and promoting teamwork across departments.

Ability to encourage and facilitate cooperation, pride, trust, and group identity. Skill in working with others to achieve goals.

• Communication - Ability to convey ideas and information to different audiences through verbal and written means. Knowledge of different writing techniques for different document types and purposes.

Ability to create written documents that are complete, grammatically accurate, and technically sound. Ability to articulate ideas clearly through speech.

• Customer Orientation - Values and delivers high quality, professional, responsive, and innovative service to internal and external customers.

Builds and maintains effective customer relations that result in satisfaction; holds self and others accountable for quality outcomes.

• Decision Making - Skill in making sound, well-informed, and objective decisions, taking into consideration the potential impact and implications of the decisions.

Ability to commit to action even in uncertain situations. • Organizational Awareness - Knowledge of the structure, functions, and dynamics present within the U.S.

House of Representatives and the Office of the SAA. Knowledge of relevant policies and procedures that govern the organization.

Knowledge of how the SAA fits within the broader context of Federal agencies and how it contributes to government functioning.

• Planning and Coordination - Ability to organize work, set priorities, and determine resource requirements. Ability to determine short-term or long-term goals and strategies to achieve them.

Ability to coordinate with others to accomplish goals. Skill in monitoring progress in relation to desired outcomes.

• Problem Solving - Ability to identify problems; skill in determining accuracy and relevance of information.

Ability to use sound judgment to generate and evaluate alternatives, develop effective solutions, and make recommendations.

• Stakeholder Management - Knowledge of the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to the U.S.

House of Representatives and the SAA.

• Strategic Planning - Leads and develops the SAA’s organizational strategies by setting priorities, formulating objectives, managing resources and risks, implementing plans, monitoring progress, and evaluating outcomes.

• Administrative Support - Knowledge of planning, coordination, and execution of business functions, resource allocation, and production for the operation of a division or the SAA.

• Congressional Awareness & Tact - Knowledge of the internal and external politics that impact the work of the organization.

Ability to maintain a nonpartisan approach when addressing work and interacting with others. Knowledge of organizational and political reality and ability to act accordingly.

• Data Management/Information Management - Knowledge of principles, procedures, and tools involved in organizing and maintaining information and data.

Ability to develop data warehouses and information management systems to improve the accuracy, integrity, accessibility, and security of data and information at the SAA.

Applicant Instructions: Qualified candidates should submit a resume and cover letter by 7:00 p.m. on March 9, 2026.

Applicants will receive an email response indicating receipt of their cover letter and resume. Submission of these documents does not guarantee an interview.

Applicants will be considered without regard to race, color, national origin, religion, sex (including marital or parental status), disability, or age.

The SAA is an equal opportunity employer and is committed to building and maintaining an inclusive and diverse work environment. Employment with the U.S. House of Representatives is at-will.

This position has been determined to be EXEMPT from the overtime provisions of the Fair Labor Standards Act. Employment is contingent upon satisfactorily completing a criminal history records check.

A preemployment drug test is required for positions requiring a security clearance. Veterans’ Preference Information: Hiring for this position is governed by the Veterans Employment Opportunities Act.

**Only applicants seeking veterans’ preference consideration should email saa.veoa@mail.house.gov for further information.

Please note the word “Veteran” in the subject line and note the job title in the body of the email. Major Duties:

ID Services Manager Access Control & Parking Security Division Salary: $95,995 - $113,653 This is a supervisory position.

Job Summary: The position is within the Access Control and Parking Security Division of the Sergeant at Arms Office, U.S. House of Representatives.

Identification Services (IDS) produces and distributes identification badges to all authorized personnel throughout the Capitol complex.

Incumbent manages the daily operations of House IDS, including the administrative and operational functions of the office, and supervises personnel if the Director of IDS is unavailable.

Duties: (Typical duties include, but are not necessarily limited to) Administers the daily operations of the office. Oversees the issuance of ID badges.

Assists the Director, ID Services in planning, assigning, and evaluating the work of employees in the division.

Manages general office policies and procedures of the Division of Identification Services. Coordinates with Congressional offices and the Architect of the Capitol regarding paperwork.

Ensures proper staffing of both ID Services office locations. Trains new employees. Coordinates the ordering and procurement of general office supplies and equipment.

Maintains records of ID badges issued. Assists with special projects. Acts as a resource for ongoing training and knowledge transfer to ensure the team stays up to date on systems and best practices.

Models behavior for other Identification Services staff to follow. Supports House recovery operations structure. Performs other duties as assigned.

Work Experience and Education: Bachelor’s degree or equivalent professional experience; supervisory/management experience. Four or more years experience relevant to this position.

Must be able to obtain and maintain a Top-Secret security clearance. Work Schedule: Full-time, permanent. Monday – Friday, 8:30 p.m. – 5:00 p.m.

Must be able to work outside of normal business hours, when necessary, evenings and weekends as needed. This position is based in a typical office environment.

Actual weight handled varies, but the role involves handling items including books, documents, and equipment weighing up to 25 lbs.

The incumbent should be capable of meeting physical requirements, which may include sitting, lifting, bending, crouching, walking, and standing.