Human Services Program Supervisor

Full Job Description

Pay Schedule VI, Grade 29, Regular Schedule: 35 hours per week

A vacancy exists in the Department of Health and Human Services, Bureau of Animal Services, Communicable Disease and Environmental Health.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested transfer and promotional candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You can attach your transcript(s) or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Requirements

Under general supervision, supervises a unit or branch office within a major or diverse human services program or administers a small program providing human services and coordinates the unit/program with other units, programs, and community agencies.

• Assigns cases to subordinate employees and/or service providers and establishes priority.
• Schedules staff, events to ensure adequate coverage and program operations.
• Holds individual and group meetings to review cases and problems.
• Interprets and applies regulations and policies.
• Conduct quality control of cases and case outcomes.
• Reviews and approves case management plans, in conjunction with other human services or criminal justice professionals when applicable, and guides employees in their implementation.
• Develops written guidelines and procedures for the delivery of case management services.
• Assists with interview and selection of personnel.
• Evaluates employee performance and program functions.
• Trains subordinate employees and/or service providers.
• Coordinates the unit/program activities with other County, State, and community resources and programs.
• Resolves client complaints.
• Participates in the development and maintenance of management information systems.
• Prepares annual grant proposal, budget, monthly, quarterly and annual required Maryland Department of Health and other reports.
• Reviews, presents testimony, or prepares legislation pertaining to the unit or program as needed.
• Handles difficult, complex, or unusual cases related to Maryland Medicaid eligibility determinations including formal case reviews. Maintains records and prepares reports.

Examples of Other Duties
Represents the County, department or program in meetings and conferences. Provides information, education, and assistance to groups and organizations. Solicits community involvement or volunteer participation in the program. Performs other related duties as required.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Qualifications

Required Qualifications
Graduation from an accredited college or university with a bachelor's degree in a social or behavioral science
plus
three years' experience providing human services such as intake/referral, counseling, or educating.

(Related education beyond a bachelor's degree may be substituted on a year-for-year basis up to a maximum of two years for the required experience. Additional experience as a counselor, educator, or supervisor in a human services program may be substituted on a year-for-year basis up to a maximum of two years for the required education.)

Knowledge, Skills, and Abilities (Entry Level)

• Knowledge of the theory and practices of the provision of human services in the appropriate program specialty including information and referral related to Medicaid, Medicare, entitlement services and other potential resources related to benefits for uninsured/underinsured populations.
• Knowledge of community, human, and social services assistance programs.
• Writing skill necessary to draft grant proposals and complex reports.
• Good interpersonal skills.
• Skill in making appropriate referrals.
• Skill in handling complex and complicated public benefits eligibility.
• Skill in customer services and problem solving skills.
• Ability to implement program policies and procedures.
• Ability to plan, coordinate, supervise, and review the work of others.
• Ability to prepare and monitor budgets.
• Ability to coordinate a unit or program with other agencies and groups.
• Ability to conduct educational programs for employees or other groups.
• Ability to interpret Federal, State, and local regulations, procedures, and guidelines for human services professionals.

Proof of Licenses, Certifications and Education
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)

Mail or deliver documents to:
ATTN: Human Services Program Supervisor
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

You can attach your transcript(s) or license(s) to your application.

EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Additional Information

Physical and Environmental Conditions
These positions are essentially sedentary with some walking, standing, or other restricted physical activities. Some positions may require traveling between work sites.

Medical Examination and Employment Background Investigation
Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.