Human Services Analyst

Full Job Description

Are you a problem-solver who likes to see processes run smoothly? Do you take pride in getting the details right and helping others navigate complex requirements? The Department of Human Services (DHS), Bureau of Quality Management and Data Review is seeking an exceptional Human Services Analyst. This is the perfect opportunity to showcase your leadership skills by managing enrollment activities with Behavioral Health Managed Care Organizations, County Assistance Offices, and internal teams. If you want to support program integrity and access to behavioral health services across Pennsylvania, then this role is for you. Apply today!

Requirements

As a Human Services Analyst, you will manage Behavioral Health HealthChoices enrollment and disenrollment processes within the electronic Client Information System (eCIS).

You will receive enrollment transactions from Managed Care Organizations(MCOs) and primary contractors, review recipient cases to determine appropriate enrollment or coverage corrections, and ensure all actions align with DHS policy and contractual requirements.

You will coordinate with County Assistance Offices to resolve eligibility discrepancies and monitor system outputs to identify and address cases requiring action.

You will also resolve enrollment issues, interpret and apply policy updates, and assist with quality improvement initiatives.

This role requires using proven methodologies and evidence-based practices to ensure that adults and children with mental illness or substance use disorders receive high-quality services.

In addition, you will prepare reports and correspondence as well as provide technical assistance to internal staff, Behavioral Health MCOs, and providers.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week.

You will report to the office located at 303 Walnut Street, Harrisburg, PA on Tuesday and Wednesday.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

The ability to telework is subject to change at any time. Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable..
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs; and a bachelor’s degree; or
• An equivalent combination of experience and training that includes one year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only.

Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.