Human Resources Assistant (Staffing/Applicant Care)

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Enterprise Services, Office of Human Resources Management, CBP Hiring Center, Frontline Staffing Branch, located in Bloomington, MN or Minneapolis, MN.

The open period for this job opportunity announcement may be extended to allow for a sufficient applicant pool.

Experience GS-06: You qualify for the GS-06 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing advice, guidance, and customer support to assist internal and external customers including resolving inquiries and minor complaints using standard responses.

Maintaining files, compiling reports, and assisting in the preparation and tracking of inquiries and reports. Providing a responsive, effective and high level of customer service to customers.

Using a variety of office automation software (MS Office, Salesforce, and SharePoint) to enter data, and complete forms.

Experience GS-07: You qualify for the GS-07 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Reviewing documents, records, or data to determine compliance with standards, regulations, or requirements.

Providing comprehensive advice, guidance, and customer support to internal and external customers, including independently resolving complex inquiries and complaints, and developing tailored responses.

Using a variety of office software programs (MS Suite, Salesforce, and SharePoint) to enter data, complete forms, correct errors or omissions as well as to extract, revise/sort information in HR documents, files, records, and databases.

Interpreting and applying HR guidelines, rules, or policies to make decisions or recommendations NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 04/10/2026.

In order to be considered for this position, you must complete all required steps in the process.

In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered.

You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Cheating on the online assessment may also result in your removal from consideration.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible.

View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website.

To be considered eligible under CTAP/ICTAP, you must be placed in the Well-Qualified category for this position, as described within this announcement.

In addition, you must submit the supporting documents listed under the Required Documents section of this job announcement. Major Duties:

In this position you will serve as a Human Resources Assistant (Staffing/Applicant Care) providing day-to-day support to higher level Human Resources Specialists in recruitment and placement activities for nationwide agency vacancies, answering applicant inquiries, and assisting with reviewing applications.

This position starts at a salary of $49,505.00 (GS-06, Step 1) to $71,517.00 (GS-07, Step 10) GS Salary: Visit this link to view the locality pay tables by geographic area.

If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Typical Duties include: Accessing personnel records to provide information on the status of applications and resolving inquiries requested by the caller (applicant, agency representative, and supervisor).

Making accurate determinations on applicant qualifications and eligibilities consistent with the appropriate position vacancy and hiring authorities.

Applying a wide range of human resources concepts, laws, policies, and regulation to address and resolve human resources issues.

Utilizing a personal computer and a variety of office software programs (MS Suite, USA Staffing, Salesforce, Information Security Management System, and SharePoint) to review, enter data, complete forms, correct errors or omissions as well as to extract, revise/sort information in HR documents, files, records and databases.

Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement.

Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above