LEAD HOTEL CUSTOMER SERVICE AGENT NF-02
United States Army Installation Management Command
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Posted: March 3, 2026 (1 day ago)
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Hotel Customer Service Agent NF-02
United States Army Installation Management Command
Department of the Army
Location
Location not specified
Salary
$16.49 - $16.50
per hour
Type
Full-Time
More Other jobs →Closes
March 9, 2026
Job Description
Summary
This job is for a customer service agent at an Army lodging facility in Italy, where you'll handle front desk tasks like check-ins, reservations, guest complaints, and emergency communications while keeping common areas clean.
It's ideal for someone with hospitality experience who enjoys helping people, stays positive under pressure, and is comfortable using basic office tools.
A good fit would be a reliable team player with strong English communication skills and attention to detail.
Key Requirements
- Good customer service skills with a positive attitude and tact in interactions, demonstrated in hospitality experience
- Clear verbal and written communication in English
- Basic mathematical skills for reports, counting, and handling change
- Proficiency with office automated equipment and software like Microsoft Outlook, SharePoint, Word, PowerPoint, and Excel
- Ability to exercise independent judgment in resolving guest complaints and maintaining logs
- Comfortable performing front office duties including reservations, telephone services, and emergency assistance
- Willingness to maintain cleanliness in lobby and common areas
Full Job Description
This position is located at USAG Italy - MWR, Casa Toscana Army Lodging, Livorno, Italy . Incentives and Bonuses Incentives will not be paid. Resumes must be two pages (or less).
Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.
A qualified candidate must possess the following: Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry.
Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.
Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.
Ability to use office automated equipment in the performance of the required duties.
Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.
Claimed experience must be verifiable through your resume. Assumptions will not be made. Major Duties:
- Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes
- Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.
- Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost and found, accountability reports, parking assistance and security for the hotel operation.
- Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.
- Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.
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