GUEST SERVICES REPRESENTATIVES

Full Job Description

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to The High Desert Inn, located on Edwards AFB Ca.

As a Guest Services Representative you will greet patrons and register them for check in/out. Who May Apply: Open to everyone.

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/01/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.

Have demonstrated the ability to resolve common arithmetic problems and make change when receiving payment from customers. Be able to read, speak, and write English.

Meet state and legal age requirement for sale of alcoholic beverages. Be able to satisfactorily complete a National Agency Check with Inquiries (NACI).

You will be evaluated on the basis of your level of competency in the following areas: Major Duties:

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, ensuring required information is received.

Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests with checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains and sells sundry sales items to patrons.

Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems. Processes Night Audit procedures and closes credit card machines nightly.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12883711