Guest Services Representative

Full Job Description

About the position: This is a Flexible (intermittent) category position located at the Britannia Inn, 423d Force Support Squadron, RAF Alconbury, United Kingdom.

It offers 0 guaranteed hours per week and the incumbent may be required to 0-40 hours per week as needed.

This position is a rotational shift position requiring the incumbent to work day shifts (0600-1400), swing shifts (1400-2000), evenings, weekends, and/or holidays, as required by management.

NOTE: THIS IS A STANDING REGISTER ANNOUNCEMENT. Applications will be reviewed and referrals made every two weeks throughout the open period.

After the first five days, the announcement may close at any point during the open period. Who May Apply: Open to everyone*.

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/02/2026.

Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference *The area of consideration for this vacancy announcement is citizens, permanent residents, and legal residents of the United States (US) who reside within the local commuting area (60 mile radius) of RAF Alconbury, United Kingdom (UK), or will do so within the next 30 days.

Permanent and legal residents of the US must be citizens of a NATO country, unless authorized to reside in the UK as a dependent of an employee who serves in support of the US Visiting Forces.

Eligible applicants must possess a US-issued social security number and be able to provide documentation proving residency status in the UK. Applicants cannot be 'ordinarily resident'.

A person is considered to be 'ordinarily resident' if they have resided in the United Kingdom (UK) for more than 366 days without an affiliation to the US Visiting Forces.

Time spent in the UK as an employee, or dependent of an employee, of a US agency serving and supporting the US Visiting Forces (i.e., active duty military, federal civilian, AAFES, Red Cross, one of the contract universities, a military banking facility or federal credit union, or US government contractors) is not counted toward being 'ordinary resident'.

In accordance with the Status of Forces Agreement between the US and the UK, British citizens may not apply for US NAF positions; however, they may be eligible to apply for local national positions on base.

Dual US/UK citizens may apply for US NAF positions if they have a valid US passport. In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience (MUST BE SUPPORTED IN YOUR RESUME): Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.

Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Major Duties:

1. Receives and confirms room reservations by letter, telephone, email, or personal contact. 2.

Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. 3.

Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. 4.

Ensures that customer service is the first priority. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12870792