Guest Services Manager

Full Job Description

This position is assigned to the Non-Appropriated Fund (NAF) Pacific Beach Recreation Lodging Property, Fleet and Family Readiness (FFR), Commander, Navy Region Northwest.

Pacific Beach is a mid-size lodging facility that includes a restaurant, bar, gift shop, RV and camp sites and cottages.

The purpose of the position is to manage daily guest services operations to include group and individual reservations, front desk operations, and the gift shop.

Requires two years of general experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to hospitality functions.

Requires minimum one-year specialized experience relative to managing front desk or retail operations. Major Duties:

Guest Relations and Front Desk Operations: Supervises and performs front desk operations including reservations (groups and individuals), cashiering, check-in, check-out, room assignments, and inventory control.

Coordinates with relevant department heads for routine operational issues and to resolve administrative problems and complaints.

Coordinates with housekeeping department to ensure rooms are ready for occupancy. Ensures areas of responsibility operate in accordance with established instructions and procedures.

Ensures guest privacy and security measures are always maintained. May be accountable for a change fund, prepare and deposit cash receipts.

Coordinates with Region Business Office on group billing, group contracts, and direct billing. Performs other related duties as assigned.

Supervisory duties may include: Establishes objectives, planning, and priorities for accomplishment of workload either directly or through subordinate supervisors.

Ensures weekly labor schedules are prepared and ensures that labor is adjusted to fluctuations of revenue and workload requirements in a timely manner.

Works to improve quality of work and devises strategies for cost and timesaving.

Conducts meetings with employees on a regular basis to discuss new and novel techniques for increasing business and promoting industry.

Manages personnel resources assigned to the facilities including effective workforce utilization and position management and resolving minor grievances and complaints.

Monitors and approves or disapproves timekeeping and leave requests. Establishes performance standards, provides continuous feedback, and conducts annual performance reviews of staff.

Issues or recommends employee recognition and awards. Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary.

Interviews and recommends candidates for selection for hire, promotion, or reassignment. Performs other related supervisory duties as assigned.