Guest Services Manager

Full Job Description

About the position: This position is Non-appropriated Fund (NAF) and is located at the Ramstein Lodging facility, Ramstein AB, Germany. This position may offer logistical support.

Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations. Who May Apply: Open to everyone.

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 02/06/2026 The Area of Consideration for this vacancy announcement is U.S.

Citizens and legal U.S. residents in Germany. In accordance with the Status of Forces Agreement between Germany and the U.S., you must be a U.S. citizen or citizen of a NATO country with a U.S.

permanent resident card in order to be eligible for NAF employment.

Citizens of Germany (including dual citizenship if Germany is one of the countries) as well as "ordinarily resident" US citizens are not eligible for NAF employment per SOFA agreement.

If not already in the commuting area, must be able to verify the ability to arrive before a firm job offer can be sent.

Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Must have progressively responsible experience, including at least one year of supervisory or managerial experience.

Must have demonstrated a mastery of front desk operations from either military or civilian hotel operation.

Applicants must have experience in general clerical or cashier work in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.

Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English.

Must meet state and legal age requirement for sale of alcoholic beverages.

Highly Preferred: A minimum of one year's experience developing and maintaining staffing schedules for a 24-hour, 7 day-a-week operation is desired, and a minimum of one year's experience as a Front Desk Clerk, Lead or similar.

Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI). Major Duties:

Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations.

Accepts requests for reservations - group and individual, according to space availability.

Orders and issues nonavailability numbers when adequate quarters are not available and assigns eligible TDY travelers to commercial contract quarters.

Registers and assigns rooms to guests, issues room keys, and may escort guests to rooms when called for. Calculates and posts charges to patrons' accounts and balances totals with control records.

Accepts payment, makes change, and presents departing guests checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.

Maintains daily quarters occupancy and current checkout list; acts on special requests from guests for service; operates a telephone system for guest use; ensures the availability of information on local area dining, lodging, and tourism is available for guests; provides emergency notification for guests; ensures that personal belongings deposited by the guest, or found, are safeguarded; ensures a night audit is performed daily.

Ensures cleanliness of lobby and reception area. Maintains the retail sales inventory comprised of sundry and beverage items available for patron purchase.

As time permits, performs non-supervisory duties as Guest Service Representative in the lodging guest reception unit. Implements corrective actions within authority to resolve work problems.

Recommends solutions to staffing problems, work operations, etc., as appropriate to other supervisors. Supports and explains management programs to subordinates.

Plans, establishes and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions.

Advises and counsels workers on how to improve their performance and explains new work techniques.

Investigates grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness. Performs other related duties as assigned.

If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12871731