General Business & Industry Supervisor - Bangor Plaza

Full Job Description

Support the Military's Quality of Life programs!

The Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC) provides fitness, recreation, lodging and food and beverage programs for service members, their families, retired military and civilian employees.

This position is assigned to the Non-Appropriated Fund (NAF) Community Recreation, and Deployed Support Branch; Fleet Readiness; Commander, Navy Installations command (CNIC); Naval Base Kitsap - Bangor.

Demonstrated knowledge of management procedures and general business practices related to operational management of programs and the effective utilization of facilities and equipment in a Department of Defense (DOD) environment.

Knowledge of business or hospitality principles, practices, and regulations gained from operational experience or education.

Knowledge of the military environment, culture and protocol sufficient to present a polished demeanor in a high visibility position.

Skill in applying management principles, concepts, and methodology to a variety of difficult and complex assignments to area of assignment, involving the full range of facilities and activities including customer service, operations and maintenance, marketing and publicity, personnel and financial management, improvements, sales, merchandise and equipment management.

Skill in developing directives, instructions, and procedures regarding the administration of activities and utilization for facility resources.

Skill in conducting surveys and audits to identify program deficiencies; determining impact of changes to the services provided the patron community and repairs to the facilities and equipment; or other corrective measures Skill in effectively organizing and utilizing available community resources.

Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook) and other operating systems used in the program area.

Ability to analyze and prepare clear, concise, and technically sound reports related to work within the Branch. Ability to perform the full range of supervisory duties.

Ability to develop and effectively deliver presentations and/or training. Ability to communicate effectively both orally and in writing. Major Duties:

Duties may include, but are not limited to: Leadership & Operations: Direct facility activities, including staff training and administration, to ensure financial success and superior customer service through continuous process improvement.

Provide operational oversight, guidance, and problem-solving. Financial Management: Manage all financial aspects, including annual budgeting, profit and loss analysis, and cost control.

Ensure budget goals are met, monitor variances, and oversee inventories. Use financial systems (e.g., SAP) for management and reporting, and investigate all discrepancies.

Customer Engagement & Marketing: Engage with patrons to ensure high satisfaction, gather feedback, and resolve issues. Develop and execute annual marketing and promotional plans.

Facility & Safety Compliance: Oversee facility maintenance, repairs, and sanitation to meet all standards.

Manage preventive maintenance, ensure safety protocols are followed, and take immediate corrective action on deficiencies noted during inspections (HAZMAT, Sanitation, OSHA, etc.).

Administration & Reporting: Prepare financial and operational reports for leadership. Manage audit responses, maintain contracts, and monitor contractor performance.

Provide input for policy formulation. Innovation: Stay current with industry trends to recommend improvements that enhance operations and customer satisfaction.

Supervisory duties may include, but are not limited to: Establishes objectives, planning, and priorities for accomplishment of workload either directly or through subordinate supervisors.

Oversees daily operations and is physically present on the floor during peak operation periods when the facility manager is not on site. Coordinates work between the various functions.

Provides advice, counsel, or instruction on work and administrative matters. Makes decisions on work problems presented by employees or supervisors.

Ensures weekly labor schedules are prepared and ensures that labor is adjusted to fluctuations of revenue in a timely manner.

Works to improve quality of work and devises strategies for cost and timesaving.

Conducts meetings with employees on a regular basis to discuss new and novel techniques for increasing business and promoting industry.

Manages personnel resources assigned to the facilities including effective workforce utilization and position management and resolving minor grievances and complaints.

Monitors and approves or disapproves timekeeping and leave requests. Establishes performance standards, provides continuous feedback, and conducts annual performance reviews of staff.

Issues or recommends employee recognition and awards. Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary.

Interviews and recommends candidates for selection for hire, promotion, or reassignment.

Ensures staff complete all required training and receive proper training to fulfill requirements of their positions. Identifies and provides employee development opportunities.

Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment fair and equitable treatment of staff.

Ensures compliance with fire, safety, sanitation, security and environmental regulations.