Excise Tax Examiner 4

Full Job Description

Attention Revenue! Your Taxpayer Account Administration (TAA) division is excited to announce an opportunity for an Excise Tax Examiner 4 (ETE 4) position. Make a difference, join our team!

Taxpayer Account Administration (TAA) is a division of Revenue that administers many programs including forest excise tax, fish tax, cigarette and other tobacco products taxes, local sales tax, tax incentives, and reseller permits. Additionally, the division is responsible for the distribution of state and local taxes, ensuring compliance with the Uniform Unclaimed Property Act, and returning unclaimed property (UCP) to the rightful owners. This is an opportunity to work with supportive teams: we value the open exchange of ideas and information, work together to solve problems, and continuously seek ways to enhance usability and improve customer service. At our core, TAA values above all:

• Getting work done accurately.
• Working efficiently.
• Sharing new ideas.
• Being kind.

We believe the success of one is key to the success of all. We strive to ensure a cooperative and supportive environment. You can expect:

• Work that is challenging.
• Enough tasks that you will never run out of work to do.
• Variance from day to day and the ability to do multiple activities each day.
• Opportunity for growth and development.
• Teleworking options and flexible work schedules.

Requirements

This ETE4 with the Reseller Permit team:

• Provides guidance to division staff with interpretive questions related to taxability on assigned programs.
• Perform expert-level support of the Reseller Permit team’s duties and tax programs.
• Participates in systems and process redesign.

• Works with other agency staff to revise Washington Administrative Codes (WACs) and related administrative publications on assigned programs.
• Oversee procedures and training curriculum for the Reseller Permit Team.
• Performs complex analysis of such programs and performs complex tax account adjustments that may involve multiple taxpayer accounts related to a tax program or administrative function.
• Work Core ATLAS work items to maintain ability to review accounts and make account adjustments.

Telework - This position has the flexibility to work remotely the majority of the time, however the duty station is in Tumwater, Washington and the successful candidate must agree to travel to the office for key scheduled meetings or as operational needs dictate. Details of teleworking considerations will be addressed during the interview process.

Qualifications

The required qualifications are key competencies that have been successfully demonstrated through experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies:

Attention to Detail:

• Monitoring steps within a process for accuracy.
• Reviewing documents for correctness and appropriate application of law.

Familiarity of Procedures:

• Being aware of current procedures.
• Locating procedures that are available for a work function to be completed.
• Ensuring actions follow established procedures.
• Creating and modifying procedures.

Written Communication:

• Efficiently compose and tailor professional correspondence to customers.
• Answering inquiries from customers in writing.
• Understands Department correspondence guidelines for Plain Talk style of writing.
• Educating others on written communications.

Verbal Communication

• Effectively and tactfully communicating with taxpayers and other employees.
• Creating and providing presentations or training to others.
• Be responsive to inquiries in a timely manner.

Providing Feedback

• Provide individual assistance for other employees.
• Provide tactful feedback when errors are made.
• Being willing to have respectful crucial conversations.

Leadership Skills

• Provide direction and guidance to others, as well as facilitate structure and teamwork.
• Ability to earn the trust, respect, and confidence of co-workers and customers through consistent honesty and professionalism in all interactions.
• Ability to see the bigger picture, anticipate challenges, and plan for long-term success.
• Ability to inspire and motivate others to align with a vision or goal.

Interpersonal Skills

• Works cooperatively and contributes to group solutions through constructive feedback, encourages ideas, and provides appropriate suggestions.
• Getting along well with others.
• Actively listen. Seek to understand the full message.
• Self-awareness, empathy, and the ability to manage emotions effectively.

Customer Service:

• Delivering less desirable news, fielding inquiries, and de-escalating upset customers
• Providing customer service on the phone through calling customers and returning customer inquiries.
• Answering incoming phone calls from customers you have not worked with before.

Adaptability and Flexibility:

• Adjusting your work focus based on work inventory.
• Willing to take on project assignments as they are discovered.
• Identifies projects and improvements.
• Adapt to regular interruptions throughout your workday with a positive and welcoming attitude.
• Volunteer for projects outside your normal functions.
• Complete assigned projects while balancing other goals.

Information Technology Proficiency:

• Advanced working knowledge of ATLAS and My DOR.
• Advanced document skills to compose messages. Using bolding, white space, bullets, and other formatting to ensure the message is clear. Knowledge of track changes, hyperlinks, and comments.
• Proficient using technologies such as Microsoft Word, Excel and the Internet and/or other Database and word processing programs.

Decision making and applying independent judgment:

• Ability to methodically research and analyze a subject in order to discover facts, come to a conclusion, and/or develop a plan of action based on the facts discovered or the conclusion drawn.
• Applying judgement to determine the most accurate action when multiple potential actions could be taken.
• Showcasing comfortability in work environments when decisions are treated on a case by case basis. Coming prepared to others with potential actions and the pitfalls associated with those actions.
• Considering steps that may be missing in the procedure and considering all potential consequences of an action.

Information Gathering

• Research procedures.
• Gather information from taxpayers
• Identify necessary questions to validate reporting.

Understanding of Washington Excise Tax Laws and Rules

• Intermediate knowledge of laws, rules, policies and procedures relative to the Department of Revenue.
• Ability to utilize court decisions and regulatory advisories applicable to taxpayers.
• Basic knowledge of the legislative process.

Time Management:

• Independently managing your time to ensure goals are met.
• Balancing a large variety of work tasks and following up timely on assigned work.
• Incorporating interruptions into your day and still completing goals.
• Fitting in projects in addition to your regular work.

Organization:

• Keeping organized to ensure deadlines are not missed, messages are responded to, and projects are completed.
• Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and timely.

Self-Management:

• Motivating yourself to complete your goals.
• Ability to effectively handle highly stressful or adverse situations, making good decisions, working calmly and accurately, and helping to calm others.
• Take ownership of your learning and continued knowledge.
• Actively works to continuously improve job effectiveness and efficiency; accepts personal responsibility to develop talents and knowledge.

Training/Presentation:

• Utilizes verbal communication skills in presentations and training.
• Development and Continual Learning:
• Actively works to continuously improve job effectiveness and efficiency; accepts personal responsibility to develop talents and knowledge.

The ability to take action to learn and grow:

Curious about themselves and others, take responsibility for knowing their own strengths and weaknesses, and use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others:

Flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Uses an equity & inclusive approach:

Actively seeks to understand and appreciate the diverse backgrounds, perspectives, and experiences of colleagues, customers, and communities.

Encourages an inclusive culture where everyone feels valued and respected.

Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups by actively identifying and removing inequitable barriers.

Demonstration of consistently using the following competencies at an advanced level:

• Understands state tax structure, tax administration, program planning and scheduling.

Preference may be granted to candidates who possess the following:

• One year as an Excise Tax Examiner 3, OR
• Two years Department of Revenue experience at the senior or lead level in accounting, auditing, compliance or tax administration, provided 12 semester (18 quarter) hours accounting course work has been completed, OR
• Three years of non-Department of Revenue experience at the senior or lead level in accounting, compliance, auditing or tax administration, provided 12 semester (18 quarter) hours of accounting course work has been completed.

To be considered:

• Complete the online application in detail, as it will be used as your initial resume.
• Attach a letter of interest describing how you meet the qualifications.

* Note - Applications received without these materials may not be considered.

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.

Questions?

Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.

Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5725.

Additional Information

The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.

This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.