DSHS FTAA Revenue Agent 1

Full Job Description

DSHS FTAA Revenue Agent 1

Department of Social and Health Services Office of Financial Recovery is seeking a hybrid Revenue Agent 1 to join the team in Olympia, WA. This role provides triage and collection activities for new client overpayments in the Finance, Technology, and Analytics Administration (FTAA).

This position independently performs routing collection activities. Work includes investigation, payment agreements, skip tracing, debt forgiveness, and high volume of phone calls.

Programs include, public assistance, medical, food benefits, childcare, social services and general (interim) assistance.

Some of what you’ll do:

• Provides triage and collection activities for new client overpayments in the Facilities, Finance, and Analytics Administration.
• Independently perform routine, less complex collection activities.
• Utilizing professional collection techniques supported by state and federal laws, debt determination regulations, and a detailed understanding of program goals, regulations, and the mission of DSHS.
• Review incoming documents and take appropriate actions.
• Ensure debts are legally served.
• Respond to telephone calls concerning overpayments, explaining laws, rules and regulations to assist clients in understanding.
• Locate clients for service of overpayment notification or collection.

What we’re looking for:

• Knowledge of investigation procedures and practices, collection laws and procedures, legal rights and remedies in civil law, and basic accounting practices.
• Knowledge of investigative skills to identify sources, gather and document facts, evaluate information, and draw conclusions.
• Ability to independently manage workloads and perform quality case management.
• Customer service skills.

Note: Incumbent works in a standard office setting, 40 hours per week, Monday through Friday, 8 am-5pm. This position requires long periods of time at the computer. This is a hybrid telework position which requires a minimum of 1 day a week in the office, and for all training needs and to include in person meetings within an office setting.

Who should apply?

Professionals with a bachelor’s degree involving major study in business administration, accounting, police science, public administration, economics, law, criminal justice, sociology, psychology, or closely related field.

Or

Two years of experience as a Tax Service Representative or Excise Tax Assistant.

Note: Experience in the collection of civil debt, law enforcement, personal or corporate finance, adjustment of claims or investigations involving background, business practices, or fraud will be substituted, year for year, for education.

Interested?
With your application, please include the following:

• Resume

Questions? Please contact vincent.hamilton@dshs.wa.gov and reference job number 00814.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work.

It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS.

We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Additional Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.



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