Electronic Health Record (EHR) Support Analyst (Functional Analyst II)

Full Job Description

Incumbents will apply their knowledge of administrative and clinical workflows to train and support end users, including maintenance and troubleshooting of Epic, our Electronic Health Record.

This position will play a key role in customer satisfaction by providing the highest level of customer service in person and on the phone, maintaining quality standards.

EHR Support Analysts also facilitate user trainings virtually and in person, support testing and roll outs of monthly system changes from our vendor and respond to requests from Public Health divisions including Jail Health, Prevention, Community Health Services as well as Juvenile Detention.

Commitment To Equity and Social Justice

Named after Dr.

Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world.

It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities.

With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups.

Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Requirements

• Perform EHR application support including problem analysis and resolution via our Helpline on the phone, via email or on site/in person.
• Work with administrative and clinical staff, supporting them with EHR workflows and access issues, both remotely and onsite at various clinics.
• Process and monitor Clinical Error Work Queues in Epic for Labs, Immunizations, Demographics, Prescription, Chart Corrections and Interface errors.
• Perform testing of monthly changes, new functionality and build changes.
• Perform system administration including editing or building user access and enabling hardware.
• Edit or build user tools such as letter templates, smartphrases and clinical order Preference Lists.
• Facilitate user training in person or virtually, update training materials and draft module-specific job aids to support workflow standardization.
• Other duties as assigned.

Qualifications

Required:

• Knowledge of ambulatory healthcare, clinical system documentation. Including use of an electronic health record.
• Demonstrated ability to handle multiple priorities effectively and prioritize customer reported issues, recognizing critical issues.
• Demonstrated commitment to customer service, including the ability to establish and maintain effective relationships with customers, being responsive to requests and concerns using the Equity and Social Justice principles.
• Demonstrated critical thinking and analytical skills, problem solving, quality improvement and assurance.
• Ability to gather information and make recommendations to decision makers.
• Demonstrated ability to effectively communicate verbally and in writing to a wide range of individuals including customers at various levels and to explain technical concepts in non-technical language.
• Demonstrated skill at working collaboratively in a team environment.
• Ability to take initiative to complete necessary tasks or improvements and meet deadlines and accountability for producing timely, high quality work product.
• Willingness to work outside of normal work hours providing training and support.
• Willingness to perform support and training and other duties assigned in a clinical setting onsite.

Desired:

• Experience working with computers, software applications and printers or in an IT support capacity.
• Experience with Epic EHR as a user.
• Experience with Epic as an analyst.

Additional Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce.

To reach this goal we are committed to workforce equity.

Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards.

We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

The following items are required to be considered for this vacancy:

• NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

Please note: Cover letters, resumes, and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above.

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application.

Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.

When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description.

This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.

• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Work Schedule

This position is Monday through Friday, between core business hours of 7:00 am to 6:00 pm, 40 hours per week and may be required to work outside of the normal business hours. This position is non-exempt and eligible for overtime.

Work Location

This position is located at the Chinook Building – 401 5th Avenue, Suite 1200, Seattle, WA 98104.

The need to travel to other King County locations may be required.Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Remote and Onsite Work

The Epic Support team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely.

The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Union Membership

This position is not represented by a Labor Union.

Contact

For questions about this recruitment please contact Sarah Dunkinson (sdunkinson@kingcounty.gov)