EEMS Babynet Supervisor (Program Coordinator II) / 61006721

Full Job Description

Are you the One? We are looking for a EEMS BabyNet Supervisor who will be serve as the supervisor of the BabyNet Eligibility staff within a designated geographical area. The primary responsibility is to ensure that BabyNet Intake Coordinators adhere to the daily, weekly, monthly metrics, which supports compliance with the federal 45-day requirement for completing the intake and eligibility determination process for scheduled clients.

The position also involves providing educational guidance and public awareness to providers, community partners, and colleagues to identify and address gaps or barriers in early intervention processes and within the BabyNet program. The manager is responsible for the day-to-day operations of the local BabyNet office and for promoting program awareness within the community.
This position may be eligible for telecommuting. If approved, the employee must maintain all accuracy and timeliness standards and meet individual performance goals. Failure to meet these standards may result in the termination of the telecommuting arrangement.

Reviews and analyzes daily timeline and productivity reports related to client determinations and transfers.

Proactively follows up with team members on instances of delayed processing, identifies the root causes of delays, and implements appropriate resolutions and follow-up actions to ensure timely service delivery.

Conducts required monthly quality assurance reviews to evaluate the effectiveness and professionalism of services provided by BabyNet Eligibility staff.

Ensures that all minimum standards are consistently met.

Monitors staff performance and documentation across BabyNet systems to ensure records are current, accurate, and timely.Develops and implements plans of action to maintain service quality or to correct deficiencies, ensuring compliance with program standards and expectations.

Serves as a subject matter expert on current and emerging BabyNet policies and procedures, maintaining a thorough and up-to-date working knowledge.

Acts as a resource for Eligibility team members and external stakeholders, providing guidance and clarification as needed.

Provides ongoing input to the supervisor and local early intervention partners regarding barriers, gaps, and potential solutions within the local early intervention system.

Responsible for conducting initial and ongoing training for team members to ensure consistent understanding and application of policies and procedures.

Performs fundamental supervisory and leadership functions in accordance with Department policies and procedures, best practices and Federal and State rules and regulations, especially with regard to Equal Employment Opportunity Commission (EEOC) standards.

Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives. Promotes workforce engagement.

Adheres to HIPAA and all applicable federal and state laws regarding privacy, accountability, and the proper and timely reporting of non-compliance.

Maintains a professional demeanor and communication style, ensuring that interactions with co-workers, supervisors, and beneficiaries are clear, polite, and concise.Participates in customer service and privacy training as required.

Safeguards confidential agency, beneficiary, and personnel information, using only appropriate and secure methods for communication and documentation.

Completes other duties as assigned.

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

Requirements

A bachelor's degree in child development, Education, Family and Consumer Science, Psychology, Social Work, Sociology, Health Promotions, Health Science, Human Development and Family Science, Public Health or Human Services and two (2) years of relevant professional experience in social service programs, business administration, general administrative management or relevant program experience.

Additional Requirements:

• Sitting or standing for long periods of time.
• A valid driver's license is required.
• Requires holder to drive routinely.

Qualifications

• Supervise and manage staff effectively, fostering a collaborative and productive work environment.
• Establish and maintain effective working relationships with internal and external stakeholders, including inter- and intra-agency staff, as well as public and private organizations.
• Apply considerable knowledge of child development in daily responsibilities and decision-making.
• Ensure adherence to BabyNet eligibility policies and procedures.
• Communicate clearly and professionally, both verbally and in writing.
• Organize and prioritize tasks efficiently to meet deadlines and support team goals.
• Utilize Microsoft Windows, Word, and Excel proficiently.
• Demonstrate professionalism and contribute to a positive team culture.
• Identify needs, make informed decisions, and respond appropriately to various situations.
• Maintain strict confidentiality in accordance with federal, state, and departmental regulations, including FERPA and HIPAA.

Additional Information

Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.