Economic Service Worker - Human Services - BFA - Region 1 -Doddridge Co.
State of West Virginia
FreshPosted Mar 13
✓ Fresh Listing
Posted: March 10, 2026 (3 days ago)
This job was posted recently. Fresh listings typically have less competition.
Economic Service Worker-OSA-Office of Constituent Services-Kanawha Co.
State of West Virginia
OSA - OFFICE OF CONSTITUENT SERVICES
Location
West Virginia, 25305
Salary
$35,702 - $61,628
per year
Type
Full-Time
More Other jobs →Closes
March 26, 2026
Job Description
Summary
This job involves handling phone calls from people seeking information or reporting changes about their benefits from state health and human services programs, all done remotely without in-person meetings.
The role requires processing updates via mail or phone and making outgoing calls to confirm details.
It's a good fit for someone with customer service experience who is organized, empathetic, and comfortable working with the public over the phone.
Key Requirements
- Bachelor's degree from a regionally accredited college or university, or equivalent substitution through relevant experience or education
- Experience in direct client services, such as interviewing clients or evaluating data against guidelines (year-for-year substitution for training)
- Customer service, telemarketing, retail, or clerical work experience (year-for-year substitution for training)
- College coursework: 30 credit hours equal one year of training substitution
- Experience in Economic Services work involving program eligibility decisions (1 year experience equals 2 years training substitution)
- Valid driver's license may be required
- Ability to complete a 1-year probationary period
Full Job Description
This position is an Economic Service Worker within the Office of Constituent Services, Customer Service Reporting Center located in Kanawha County. The worker is responsible for taking phone calls from the public who wish to report changes and/or make inquiries regarding benefits they are receiving through all the programs offered by The Department’s of Health, Health Facilities, and Human Services. The worker will complete all the functions of an ESW in a district office without taking face-to-face applications. Customer transactions will be completed by mail/phone as well as processing all changes reported. This position will also complete outgoing calls to verify reported information.
Click The APPLY Link To Apply Online.
Qualifications
Training: Bachelor's degree from a regionally accredited college or university.Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
Special Requirement: A valid driver's license may be required.
Additional Information
Probationary period 1 yr.
Check your resume before applying to catch common mistakes