Economic Service Worker Trainee - Human Services - BFA - Region 2 - Kanawha Co.
State of West Virginia
FreshPosted Mar 2
✓ Fresh Listing
Posted: March 2, 2026 (1 day ago)
This job was posted recently. Fresh listings typically have less competition.
Economic Service Worker Trainee-Human Services-BFA-Berkeley Co.
State of West Virginia
HUMAN SERVICES - BFA - Region 1 - Berkeley/Jefferson/Morgan
Location
West Virginia, 25305
Salary
$30,273 - $51,585
per year
Type
Full-Time
More Social Services jobs →Closes
March 18, 2026
Job Description
Summary
This entry-level job trains you to help people apply for and manage government benefits like food assistance, medical coverage, and emergency aid by reviewing their information and following rules.
You'll learn to interview clients, use computer systems, and handle a busy workload in a supportive office setting.
It's a good fit for someone with customer service experience who enjoys helping others and is willing to learn detailed policies.
Key Requirements
- High school diploma or equivalent
- Two years of full-time paid experience in direct client services, such as interviewing or evaluating data against standards, OR two years in customer service, telemarketing, retail, or clerical work
- Substitution: College coursework (30 credit hours = 1 year of experience)
- Ability to learn and use department software for caseload management
- Willingness to comprehend and follow complex eligibility policies
- Ability to conduct client interviews and analyze financial/social information
- Valid driver's license may be required; mandatory overtime possible
Full Job Description
Under close supervision, perform in a training role learning the methods of processing benefit applications.
Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.
Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits.
Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required.
This is an alternate posting to ESW R1BJMFA2626PSA
Mandatory overtime may be required for this position.
Berkeley Jefferson Morgan counties
Click The APPLY Link To Apply Online.Qualifications
Training: High school diploma or the equivalent.Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
Special Requirement: A valid driver's license may be required
Additional Information
Probationary period 1 year per SPB 2778-A
Check your resume before applying to catch common mistakes