Economic Service Worker
State of West Virginia
FreshPosted Apr 10
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Posted: April 10, 2026 (0 days ago)
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Economic Service Worker Trainee
State of West Virginia
HUMAN SERVICES - BFA - Region 2 - Kanawha
Location
West Virginia, 25305
Salary
$30,273 - $51,585
per year
Type
Full-Time
More Other jobs →Closes
April 27, 2026
Job Description
Summary
This entry-level trainee position involves learning to process applications for government benefits like food assistance, medical aid, and emergency support, while managing client cases under close supervision.
You'll conduct interviews, analyze financial and personal details to determine eligibility, and use software to handle a busy workload.
It's a good fit for someone with customer service experience who wants to build a career helping people in need through public service.
Key Requirements
- High school diploma or equivalent
- Two years of full-time paid experience in direct client services, such as interviewing or evaluating data against standards, OR two years in customer service, telemarketing, retail, or clerical work
- Substitution: College coursework (30 credit hours equals one year of experience)
- Ability to learn and use department software for benefit administration
- Comprehend and apply complex eligibility policies
- Conduct client interviews and analyze financial/social information
- Valid driver's license may be required
Full Job Description
Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required.
Click The APPLY Link To Apply Online.
Qualifications
Training: High school diploma or the equivalent.Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
Special Requirement: A valid driver's license may be required
Additional Information
Probationary period 1 year
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