Economic Service Worker Trainee
State of West Virginia
FreshPosted Apr 14
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Posted: April 14, 2026 (0 days ago)
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Economic Service Worker
State of West Virginia
HUMAN SERVICES - BFA - Region 1 - Berkeley/Jefferson/Morgan
Location
West Virginia, 25305
Salary
$35,702 - $61,628
per year
Type
Full-Time
More Other jobs →Closes
April 30, 2026
Job Description
Summary
This job involves helping people apply for and qualify for government aid programs like food assistance, health coverage, and emergency help by interviewing them over the phone or in person, reviewing their financial details, and managing a group of cases.
It's a good fit for someone who is organized, good at talking to people from different backgrounds, and comfortable with paperwork and following rules to make fair decisions.
No advanced degree is strictly needed if you have related experience in customer service or social work.
Key Requirements
- Bachelor's degree from a regionally accredited college or university, or equivalent substitution through experience or education
- Experience in direct client services, such as interviewing and evaluating eligibility against guidelines
- Ability to conduct personal interviews to gather financial, personal, and social information
- Skills in determining eligibility for programs like SNAP, Medicaid, and emergency assistance
- Proficiency in maintaining and managing an up-to-date client caseload
- Ability to refer clients to supportive services and agencies as needed
- Valid driver's license may be required for the position
Full Job Description
Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.
Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information.
Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed.
May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.
Click The APPLY Link To Apply Online.
Qualifications
Training: Bachelor's degree from a regionally accredited college or university.Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
Special Requirement: A valid driver's license may be required.
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