Economic Service Worker Trainee - Human Services BFA - Monongalia Co.
State of West Virginia
FreshPosted Jan 16
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Posted: January 16, 2026 (0 days ago)
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Economic Service Worker - Human Services BFA - Monongalia Co.
State of West Virginia
HUMAN SERVICES - BFA - Region 1 - Monongalia/Marion/Preston
Location
West Virginia, 25305
Salary
$35,702 - $61,628
per year
Type
Full Time
More Social Services jobs →Closes
February 1, 2026More State jobs →
Job Description
Summary
This job involves helping people apply for and qualify for government aid programs like food assistance, health coverage, and emergency help by interviewing them and managing their cases.
Workers review personal and financial details to decide eligibility, keep records updated, and connect clients to other support services.
It's a good fit for organized individuals with customer service experience who enjoy assisting others in need.
Key Requirements
- Bachelor's degree from a regionally accredited college or university, or equivalent substitutions like relevant work experience, customer service, or college credits on a year-for-year basis
- Experience in direct client services, such as interviewing and evaluating data against standards
- Ability to conduct telephone and face-to-face interviews with clients about personal, financial, and social information
- Skills in determining eligibility for economic assistance programs and maintaining client caseloads
- Ability to refer clients to supportive services and agencies as needed
- Potential to obtain repayment from clients for erroneous benefits
- Valid driver's license may be required
Full Job Description
Monongalia CountyAlternate to R1MMP2647702
Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.
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Qualifications
Training: Bachelor's degree from a regionally accredited college or university.Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
Special Requirement: A valid driver's license may be required.
Additional Information
Probationary period 1 yr.
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