Economic Service Worker-Human Services-BFA-Region 1-Mineral Co.
State of West Virginia
FreshPosted Jan 15
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Posted: January 12, 2026 (3 days ago)
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Economic Service Worker Trainee - Human Services - BFA - Region 1 - Hardy Co.
State of West Virginia
HUMAN SERVICES - BFA - Region 1 - Grant/Hardy/Pendleton
Location
West Virginia, 25305
Salary
$30,273 - $51,585
per year
Type
Full Time
More Social Services jobs →Closes
January 28, 2026More State jobs →
Job Description
Summary
This entry-level trainee position involves learning to process applications for government benefits like food assistance, Medicaid, and emergency aid, while managing a group of cases under close supervision.
You'll conduct client interviews, analyze their financial and personal details to determine eligibility, and use department software to handle the workload.
It's a good fit for someone with customer service experience who wants to help people in need and is willing to learn complex rules in a supportive training environment.
Key Requirements
- High school diploma or equivalent
- Two years of full-time paid experience in direct client services, such as interviewing or evaluating data against standards, OR two years in customer service, telemarketing, retail, or clerical work
- Substitution: College coursework (30 credit hours per year of experience required)
- Ability to learn and use department software for case management
- Knowledge of eligibility policies for benefits programs
- Skills in conducting client interviews and analyzing financial/social information
- Valid driver's license may be required
Full Job Description
Under close supervision, perform in a training role learning the methods of processing benefit applications.
Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.
Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits.
Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required.
Click The APPLY Link To Apply Online.
Qualifications
Training: High school diploma or the equivalent.Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
Special Requirement: A valid driver's license may be required
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