Economic Service Worker-Human Services-BFA-Region 1-Mineral Co.
State of West Virginia
FreshPosted Jan 15
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Posted: January 14, 2026 (1 day ago)
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Economic Service Worker - Bureau for Family Assistance - Hancock Co.
State of West Virginia
HUMAN SERVICES - BFA - Region 1 - Ohio/Brooke/Hancock
Location
West Virginia, 25305
Salary
$35,702 - $61,628
per year
Type
Full Time
More Other jobs →Closes
January 29, 2026More State jobs →
Job Description
Summary
This job involves helping people apply for and qualify for government aid programs like food stamps, Medicaid, and emergency help by interviewing them over the phone or in person, reviewing their financial details, and managing a group of cases.
It's a supportive role in a state office serving families in Hancock County, West Virginia.
A good fit would be someone organized and empathetic with experience in customer service or social work who enjoys assisting others with their needs.
Key Requirements
- Bachelor's degree from a regionally accredited college or university, or equivalent substitution through relevant experience or education
- Experience providing direct client services, such as interviewing and evaluating data against guidelines
- Ability to conduct personal interviews and determine eligibility for economic assistance programs
- Skills in maintaining an up-to-date client caseload and referring clients to supportive services
- Valid driver's license (may be required)
- One-year probationary period
Full Job Description
R1OBH26015Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.
Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information.
Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed.
May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.
Ohio, Brooke, and Hancock Counties
Click The APPLY Link To Apply Online.
Qualifications
Training: Bachelor's degree from a regionally accredited college or university.Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
Special Requirement: A valid driver's license may be required.
Additional Information
Probationary period 1 yr.
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