DSHS HCLA Developmental Disabilities Case/Resource Manager

Full Job Description

If you are devoted to serving those with developmental disabilities, consider this exciting opportunity.

The Home & Community Living Administration (HCLA) is hiring Case Resource Managers to work in our Tacoma and Tumwater office on the Enhanced Case Management Program (ECMP) Team.

The Enhanced Case Management Program helps individuals who have health or safety concerns identified in their assessment or a recent incident.

These individuals and families will get extra case management support when there are concerns about: being underweight, caregiver stress or loss, isolation, home environment, destabilizing events like hospitalization, arrest, loss of a primary caregiver or mistreatment, or a protective service referral in the past year.

If you already have some social service experience, this is an incredible way to advance your career.

In this role, you will provide specialized case management and resource assistance for people who have developmental disabilities and their families. Where you will work We support a hybrid work model.

For your first few months, you should expect to be in your local office regularly to receive support, training and to connect with your peers.

You and your supervisor will identify an appropriate work schedule, which may include the options to continue with the hybrid work model, modified work schedules, work at the duty station, or telework.

You will be required to attend training outside of your local office, and travel within the state of Washington will be required.

This opportunity will also require travel to meet business needs. This position is covered by a collective bargaining agreement.

Some of what you will do:

• Identify support needs of clients and plan for and authorize payment for appropriate services
• Schedule and conduct face-to-face home visits and living quarters with clients and families
• Facilitate person-centered goal-planning discussions with clients and family
• Complete and revise client assessments and person-centered service plans within established timelines as required for caseload
• Identify clients or families in crisis and make referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources.
• Determine financial and functional eligibility for any requested and/or enrolled program
• Review and monitor client plans, reports, and client progress
• Obtain translation and interpretation services for clients and families when needed Identify clients or families in crisis and make emergent referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources
• Establish and maintain complete and accurate case files, provider payment records, planned service written approvals/waivers
• Professionally represent HCLA and participate in community and agency meetings

We are looking for professionals who have:

A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities.

Or six years of experience in providing social services to people with intellectual or developmental disabilities.

Or Satisfactory completion of 12 months as a Case Resource Manager Trainee.

Or Equivalent experience/education

Graduate training in the areas listed above will substitute, year for year, for one year of the experience providing social services to people with developmental disabilities.

Preferred knowledge, skills, and abilities:

• Possess basic computer skills, including use of e-mail, basic software, data entry, and internet access
• Working knowledge of the Developmental Disabilities Administration's residential and county service guidelines, RCWs, WACs, and policies/procedures
• Ability to safeguard sensitive and confidential information and documents, and maintain confidentiality regarding client information, yet identify issues of a serious and/or sensitive nature that need to be reported to the supervisor
• Able to prioritize and organize work in a fast-paced work environment
• Demonstrate sensitivity to cultural diversity
• A Certified interpreter allows for a 5% pay increase but is not required

Interested? Please include the following with your application:

• Updated resume
• Three professional references with contact information
• Cover letter explaining why you are interested in the job and how your skills and experience meet these job qualifications
• Transcripts upon request

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work.

It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS.

We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions about this opportunity? Please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 00355

Additional Information

Prior to a new hire, a background check including criminal record history may be conducted.

Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job.

This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license.

Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810.

Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.