DSHS ESA Virtual Case Management Center Administrator

Full Job Description

We are seeking a confident, collaborative, and culturally humble leader with strong management experience to support the Community Services Division, (CSD) within Economic Services Administration (ESA).

As a leader joining in this unified goal, you will use innovative problem-solving and cultivate a team with a diversity of identity, thought, and lived experience.

This is an exciting opportunity for a meaningful career where you have the ability to stretch and grow, stay busy, enjoy the challenges of the work you do by making a difference in people's lives In this role, as a Statewide Virtual Case Management Center (VCMC) Administrator, you will directly report to the appointing authority, and you’ll ensure the delivery of services of approximately $5.6 billion dollars of critical public assistance programs that adheres to agency policies, federal regulations, and state law funded are issued legally, accurately, and timely in the assigned service area.

You will be responsible for the VCMC and will have the oversight of programmatic supervision and as a partner team to 6 other CSCC call center teams as we continuously improve service delivery across our Call Center operations.

You will be working with diverse internal and external partners, the public, legislature, customers, and stakeholders.

You will strengthen our relationships in the communities we serve using innovative ways, working with an agency that holds the values of equity, diversity, and inclusion.

This position allows you to work remotely in a hybrid capacity. There will be times when you will need to be physically present in an office. Some of what you'll be doing:

• Plan, lead, prioritize, organize and direct the activities and performance of the VCMC Team staff.
• Manages delivery of public assistance programs and is accountable for program results.
• Provides leadership and oversight for new initiatives and creates major changes in operations and service delivery methods that enhance CSD’s ability to serve the public while ensuring the fiscal integrity of programs administered.
• Effectively communicate with the public, staff, agency hierarchy, legislature, the media, and throughout the organization to ensure effective program delivery.
• Exercises fiscal management authority for budget development and expenditures including staffing or FTE’s and direct client benefit expenditures.

Who should apply?
Required education, knowledge, and experience

• Bachelor’s degree from an accredited university in social work, health or social science, public administration, or a related field AND at least 5 years of managerial experience in the service delivery field, either in program or line management.
• Equivalent experience may substitute year-for-year for the required education.
• Experience working within a political environment and a history of working collaboratively with a broad spectrum of stakeholders, including state and local elected officials, other state agencies, local governments, tribal leaders, community-based organizations, and advocacy groups
• Working knowledge of union-management basic agreements, laws, rules, and regulations governing public welfare, affirmative action, and equal opportunity.

Preferred / Desired Education, Experience, and Competencies:

• Understanding of the DSHS Mission, Values, and Strategic plan.
• Knowledge of the legislative and rule-making process. Interpret statutes, rules, regulations, and statewide operational policies.
• Knowledge of project management principles and practices, including experience developing and managing a project plan.
• Knowledge of federal, state, and department regulations governing statewide public assistance services and operations.
• Knowledge of management principles, strategic planning, budget development, and fiscal accountability.
• Knowledge of collective bargaining principles and contracts for represented staff and teammates.
• Knowledge of call center technology and phone management, as well as, virtual supervision of staff and managers.

Interested?
Please attach the following to your application:

• A current resume that includes dates of employment
• A letter of interest (not to exceed 2 pages)
• Three professional references with current contact information

Questions? Please email kris.george@dshs.wa.gov and reference 00114.

To learn more about DSHS, go to www.dshs.wa.gov.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work.

It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS.

We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Additional Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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