DSHS ESA Customer Service Specialist 2

Full Job Description

DSHS ESA Customer Service Specialist 2

We are currently seeking a Customer Service Specialist 2 to join our Economic Services Department team here at the Department of Social and Health Services (DSHS) located in our Alderwood Community Services Office in Lynnwood, WA.

In this position, you will serve customers independently, research & resolve customer complaints in person, by telephone, or electronically and utilize agency programs and resources to aid in delivering accurate information, while maintaining the appropriate level of confidentiality. Issue negotiables to clients and explain related policies and procedures.

This opportunity is in person, in the office 5 days a week Monday through Friday from 8am - 5pm.

Some of what you'll do:

• Greet and assist customers while providing program information.
• Process and issue negotiables to customers such as EBT, gas cards, and bus passes.
• Provide general program information to customers.
• Evaluate the need and initiate orders for office equipment, repairs, supplies, posters, and forms.
• Accept supply deliveries and verify orders for accuracy.
• Provide office support for all CSD staff, including those who are teleworking.
• Process and distribute incoming and outgoing mail.
• Maintain security and accuracy of all negotiables.
• Monitor office equipment and ensure it is in good working order.
• Ensure electronic and paper files are organized and updated.
• Respond to inquiries and resolve problems.

Who should apply?

High school diploma or equivalent and two years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.

One year of experience as a Customer Service Specialist 1.

Equivalent education/experience

Questions? Please reach out to the recruiter, Saleen Hernandez at saleen.hernandez@dshs.wa.gov and reference job number 09180.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Additional Information

Prior to a new hire, a background check including criminal record history may be conducted.

Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job.

This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license.

Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810.

Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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