DSHS BHHA Strategic and Organizational Performance Manager

Full Job Description

DSHS BHHA Strategic and Organizational Performance Manager - WMS Band 1

The Department of Social and Health Services (DSHS) is seeking a Strategic and Organizational Performance Manager to support the Behavioral Health and Habilitation Administration (BHHA).

BHHA provides treatment, recovery, and forensic services across multiple facilities and programs statewide, supporting thousands of employees and serving individuals with complex behavioral health needs.

This position serves as the administration’s lead expert in strategic planning, performance management, and data-driven decision-making.

You will work closely with executive leadership, program managers, and partner agencies to develop and implement strategic priorities, improve operational performance, and ensure alignment with statewide goals.

In this role, you will lead the development and execution of the administration’s strategic plan, oversee performance tracking through the Results Map, and design data visualizations and dashboards using Power BI to support informed decision-making.

Some of What You’ll Do

Strategic Planning & Facilitation

• Lead the development, coordination, and implementation of the administration’s strategic and operational plans
• Facilitate strategic planning sessions and workgroups with executive leadership and program teams
• Translate organizational priorities into measurable goals, action plans, and performance measures
• Monitor progress toward strategic goals and recommend adjustments based on data and risk analysis

Performance Management & Results Map

• Lead the Results Map effort, including quarterly performance reviews and goal tracking
• Advise leadership on performance measures, process alignment, and accountability structures
• Coach teams on developing performance metrics and tracking outcomes

Data Visualization & Analytics (Power BI)

• Develop and maintain Power BI dashboards, scorecards, and data visualizations to support leadership decisions
• Analyze performance data and trends to identify improvement opportunities
• Produce executive-level reports, presentations, and data summaries

Continuous Improvement & Organizational Performance

• Identify and lead process improvement initiatives to increase efficiency and effectiveness
• Provide expert guidance on data-driven decision-making and performance management practices
• Develop and deliver training on strategic planning, performance measurement, and continuous improvement

Collaboration & External Partnerships

• Collaborate with other state agencies and internal teams to align strategies, policies, and performance goals
• Support leadership with presentations, reports, and communication materials for stakeholders, legislators, and public forums

Who We Want in This Role

Professionals with:

• A Bachelor’s degree in business, public administration, law, public health, or a related field and at least five years of experience in areas such as research, policy analysis, strategic planning, project or program management, data analysis, or performance management
  OR equivalent education and/or professional experience
• A Master’s degree may substitute for up to two years of experience

What will make you successful

• Strong problem-solving, decision-making, and judgment skills
• Experience working with government operations, policies, and regulations
• Ability to lead projects, facilitate groups, and drive strategic planning efforts
• Experience with performance measurement and continuous improvement

Preferred skills and experience

• Experience with data analysis and visualization tools (such as Power BI or Tableau)
• Advanced skills in Excel and SharePoint
• Project management experience or certification
• Training or certification in continuous improvement methods (such as Lean Six Sigma)

To Apply—

1. Completed Application
2. Resume
3. Cover Letter

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work.

It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS.

We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions about this opportunity? Please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 02585.

Additional Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.


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