DSHS FTAA IT Customer Support - Journey

Full Job Description

Here is your opportunity to make an impact on the success of the Finance, Technology, and Analytics Administration (FTAA), Division of Information Technology, a part of the Department of Social and Health Services (DSHS) that supports the Economic Services Administration.

Our division offers services such as technical support, system analysis, and application maintenance.As an organization, we are responsible for supporting designated agency mission-critical applications and serving over 6,000 users in multiple administrations and divisions within the Department of Social and Health Services, as well as users in other state and federal agencies.

We're looking to hire for two project positions for the Centers for Medicare and Medicaid Services Rules Migration project, as well as a non-permanent assignment outside of that project.

Funding for the project positions is expected to last until June 30, 2027. The non-permanent assignment is also anticipated to last until June 30, 2027.

We offer a telework schedule that lets you work from any location in Washington state. Be part of a team where your work shapes the success of critical systems.

You’ll have the opportunity to advance your technical knowledge, collaborate with cross-functional teams, and make a visible impact on users and operations.

This role offers variety, learning opportunities, and the chance to contribute to meaningful solutions for people in a supportive, fast-paced environment.

Join us today!

Some of what you’ll do

• Provide oversight of mission-critical automated systems and essential applications, ensuring smooth operation, stability, and continuous improvement.

• Maintain and support the application environment, deliver guidance on interface updates, and provide user technical support.

• Troubleshoot and resolve application, data, and network issues, including error log analysis, data correction, and ensuring accurate information flow across systems.

• Monitor system performance and data integrity, collaborating with internal teams and external partners to optimize operations.

• Test and support system interfaces, including integrations between ACES and Healthplanfinder.

• Address and resolve failed Washington Connection application submissions.

• Develop and run SQL queries to generate and manage report inventories.

We're looking for those with

• A bachelor’s degree in public policy, public health, public administration, or other health and social science-related field. Additional DSHS experience in interpreting and understanding policies and regulations can substitute year-for-year for the above education.

• Four years of information technology experience, such as consulting, analyzing application problems, designing, programming, installing, and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment; directing projects; providing customer support or technical support in information technology; or administering or supervising staff who performed work in any of these information technology disciplines.

• The above technical experience with at least two out of the last four years of public assistance case eligibility processing experience using ACES/ACES 3G and Barcode to determine and maintain eligibility for public assistance programs.

Preferred

• One year of experience working in and navigating through the various application programs within eJAS.
• One year of experience and the ability to navigate through the various application programs within the Washington Connection Benefit Portal.
• Knowledge of system availability, functionality, integrity, and efficiency of ACES, Barcode, Washington Connection, MyWABenefits, Document Upload, and eJAS applications.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work.

It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS.

We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions? Please contact Chris.Pulley@dshs.wa.gov and reference #02512.

Additional Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.



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