Driver and Vehicle Investigator (I2)

Full Job Description

Respect | Trust | Diversity | Inclusion | Equity

At the Department of Licensing (DOL) we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected.

Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees.

We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive.

We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

Requirements

As an Investigator, you will be an essential member of a dedicated team focused on enhancing public safety related to the issuance of Washington driver licenses, identification cards, federally compliant enhanced border crossing documents, and vehicle titles and registrations. Your responsibilities will include independently conducting, analyzing, and resolving complex investigations related to licensing fraud while ensuring that administrative actions are fair and appropriate. You will utilize your research expertise to perform comprehensive investigations into vehicle title fraud, which may involve efforts to recoup taxes and fees. Additionally, you will evaluate requests from law enforcement agencies for the disclosure of images and records, ensuring adherence to qualifying criteria. Furthermore, you will play a key role in identifying fraud mitigation strategies within existing systems and processes.

Some of what you will do:

• Independently conduct complex investigations of licensing fraud cases.
• Write investigation reports to ensure thoroughness, accuracy, clarity, and adherence to established policies and procedures.
• Analyze evidence and review investigation reports submitted by peer investigators.
• Respond to law enforcement and other governmental agencies requests for information in accordance with DPPA 18 USC 2721, RCW 46.20.118, and RCW 43.17.425.
• Provide assistance to partners and customers regarding explanation or interpretation of agency programs, policies, procedures, Washington Administrative Code (WAC), Revised Code of Washington (RCW), and management decisions.

Qualifications

What you will bring:

• Two (2) years of investigative experience in a state or governmental agency, criminal justice agency, armed forces investigative agency, private organization, or investigating personal backgrounds, unfair or deceptive business practices, or other directly related areas to include:
  • Researching records and developing case files.
  • Gathering, preserving, and presenting documentary evidence.
  • Obtaining statements of fact, depositions, or confessions.
  • Establishing proof of facts and evidence sufficient to be used in a court or administrative hearing.
  • Writing clear and concise investigative reports.

• Two (2) years of experience:
  • Researching, analyzing, interpreting, and explaining Code of Federal Regulations (CFR), RCWs, WACs, state and federal laws, rules, regulations, statutes, and policies, and applying relevant work experience to customers, clients, or stakeholders.
  • Using Microsoft Office software including Word, Excel, PowerPoint, Outlook; computer programs and applications to input, access, retrieve and review information pertinent to investigative processes.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

What may help set you apart:

• Knowledge and understanding of the Driver and Vehicle Investigations (DVI) program laws, rules, policies and procedures.
• Experience with agency specific systems and computer software such as DRIVES and OMNIXX/ACCESS/NLETs.
• Experience analyzing and making recommendations on policies, procedures, laws, rules, or other written documentation related to business operations.
• Knowledge and understanding of Credential Issuance, Vehicle / Vessel titling laws, rules, and Driver Licensing and Vehicle / Vessel Operations program rules, policies, and procedures.

Additional conditions of employment:

• In-office presence is required for the first four (4) weeks of initial training and onboarding, followed by one (1) day per week at the Highways and Licensing Building (HLB) in Olympia.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Must prove US citizenship and pass fingerprint based federal background check to include a malfeasance check on employee for the past five (5) years.
• An acceptable fingerprint based criminal history background check is also required for this position. Fingerprints will be used to check the criminal history records of the FBI. You will have the capability to review and challenge any record through the FBI.
• If selected for interview, you will be asked to provide up to three (3) professional references.

For information about this position, available accommodations, or the interview process, contact Nicole Walters

Additional Information

Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!

• Select the Apply button at the top of this job announcement.
• Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

We value diverse perspectives and life experiences.

We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans.

We value the unique traits and attributes that each employee brings to the job.

Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.

Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this recruitment.

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.

We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.