Director of Registration & Records

Full Job Description

GJD-101470 12/2025: THIS POSITION IS NON-CLASSIFIED

Community College of Denver is seeking individuals with demonstrated commitment to creating an inclusive learning and work environment. CCD values the ability to work effectively with students, families, faculty, instructors and staff of diverse backgrounds.

GENERAL SUMMARY

Under minimal supervisory guidance, this position manages and directs operations of the registration & records functions, including academic history, transcripts, grading, degree audit, enrollment verifications, residency classification, registration, inter-institutional enrollment, records accuracy and management, tuition classification, transfer evaluations, international programs, graduation, curriculum implementation, catalog management support, and all the student enrollment services provided by CCD Office of Records and Registration.

The Registrar develops and manages department policies and procedures, assists with and carries out strategic goals, manages department budget and provides direct supervision of enrollment services staff.

Works independently and in a team environment to support the mission, vision, and goals of the College.

This position will supervise the teams that fall under the Office of Registration, and Records; Transfer Credits, Residency, Prior Learning Credit, Graduation; Veteran’s Student Services, and International Admissions

The Registrar job is a fast-paced position which requires a high degree of mastery of complex regulations.

The Registrar must maintain an overall understanding of federal, state, and institutional policies as they relate to higher education, including expert knowledge of the Family Educational Rights and Privacy Act (FERPA).

The Registrar is the institutional academic records compliance officer and will ensure compliance with applicable college, system, state, and federal regulations within admissions, registration, and records, as well as all areas of the college by developing compliance efficiencies within business processes.

The Registrar will be the FERPA custodian of all academic information (e.g.

grades, student course schedule, academic transcript, etc.) and is responsible for institutional FERPA training and notifications.

Additionally, this position is a college leader, who will be expected to motivate and grow their team professionally, be strategic and find and develop efficiencies.

Requirements

PRIMARY DUTIES

Essential Job Functions:

• Promote a student-centered approach to records and registration, coordinated care.
• Plan, organize, and direct the processes and operation of the registration, admissions and student records functions; interpret and apply federal and state mandated guidelines.
• Establish, monitor, evaluate and improve processes, procedures ensuring alignment with college mission, vision, and values and local, state, and federal laws and regulations.
• Develop and administer policies pertaining to the overall student record keeping function of the College including class rosters, student applications, permanent records, transcripts, credits, grading, and withdrawal. Responsible for the security and confidentiality of student records.
• Advise and enforce college policies relating to registration, admissions, and records; work with federal agencies, direct the preparation and maintenance of accurate state and federal statistical reports, assist with internal and external audits.
• Hire, train, and evaluate staff as necessary.
• Oversee graduation activities including maintenance of graduation files, preparation of graduation list, degree mailings, budget, and serve on Commencement Committee.
• Prepare and submit institutional, state, and federal reports (e.g., IPEDS, CCCS, state-level audits).
• Develop and administer budgets including approving department expenditures.
• Evaluates and communicates the impact of potential legal or regulatory changes on the College.
• Advise and responds to questions from college departments and external agencies regarding complex issues or policies impacting assigned programs and services.
• Develop, plan, implement and administer organizations goals and objectives.
• Serve as the CCD FERPA Officer.
• Perform other related duties as assigned.

This position requires a high-level knowledge of higher education administrative concepts and practices, which are used when solving complex registration and residency issues, creating efficiencies within the Registrar’s office, and planning for future needs of CCD.

This position is responsible for creating procedures regarding registration, admission and tuition classification and works closely with internal and external stakeholders to best meet the needs of the entire college.

Division of Duties:

Supervise the teams. Ensure staff members are properly trained and adhere to system, state and federal guidelines in performing their functions. Support the professional development needs of staff.

Responsible for staff hiring, training, supervision and evaluations. Engage in critical planning, coordination and scheduling of many functions and personnel throughout the year.

Direct and lead staff to ensure the highest level of customer service possible.

Coordinate with various offices, both administrative and academic, to troubleshoot and solve problems; implement strategies for continuous improvement.

This includes creating handouts, policies, and procedures for students, faculty, and staff.

Provide guidance; explore alternatives; answer questions and resolve problems; meet with faculty, staff and students. Serve on committees as needed.

Oversight of student registration, withdrawal, degree audit, transcript evaluation, graduation and diploma processing, residency classification, final grade processing, records maintenance, and transcripts processes.

Problem-solve the research, analysis and resolution of student disputes as they relate to admissions, registration & records.

CCD FERPA and Compliance Officer: Create and monitor regular reports to ensure CCD is compliant with system, state, and federal guidelines; research FERPA issues and subpoenas for education records. Review and grant access to the student business area of Banner and Cognos.

Develop and maintain effective communication with internal and external constituencies related to Registration, Records and all other activities/services performed within the Registrar’s Office.

Understand and prepare for unknown conditions and resolve critical problems affecting the organization.

Collaborate with other areas of the college to ensure a smooth registration process for students; plan peak registration.

Interact with Academic Affairs to resolve problems; implement new procedures and ensure consistency and evaluate programs and services to enable a response to changing priorities.

Assists with budget related issues and perform other duties as assigned.

Collaborate with the Colorado Community College System (CCCS) with the Banner system and business processes; attend monthly Registrar’s Meeting.

Qualifications

MINIMUM QUALIFICATIONS: Any equivalent combination of education, experience, knowledge, skills, and abilities.

Education:(Minimum/Required)

Bachelor’s degree

Experience: :(Minimum/Required)

• A minimum of three years of professional experience within admissions, registration & records, which includes admissions processing, policies and procedures compliance, or project management or work closely related to; and supervision of hourly/work-study employees and/or full-time staff.
• Experience working with Banner or other comparable student information systems.
• A minimum of two years of multiple full-time employee supervision and department budget management.
• Experience working with individuals from diverse backgrounds of the College’s community, students, and employees.
• Ability to uphold institutional values and ensure fair and equitable practices in the workplace.

Knowledge/Skills/Abilities: (Minimum/Required)

• Knowledge of computerized student information systems, computer applications in registrar services, related technologies, and experience with systems development, implementation, and enhancement to effectively input, access, and analyze information critical to the daily functioning of the work environment.
• Proficient in Microsoft Office. Able to use Excel for analysis.
• Knowledge of federal regulations and applicable laws regarding admissions, records and student information.
• Ability to communicate effectively, both verbally and in writing, with students, administrators, faculty, staff, and associated constituencies.
• Ability to establish and maintain effective working relationships with students, employees, departments within the College and outside government agencies.
• Must have a strong commitment and track record for quality customer service.
• Ability to be innovative and solutions oriented.
• Ability to handle numerous complex and routine tasks simultaneously; strong attention to details and problem-solving skills are required.
• Must have demonstrated ability to research and analyze information and come to appropriate conclusions, employing complex policies and procedures
• Ability to exercise good judgment and discretion, particularly in matters relative to sensitive or confidential student records, personnel or organizational matters.
• Ability to make accurate and consistent interpretations of a broad variety of academic and/or administrative policies and procedures.
• Ability to work independently and set priorities in the context of a full, multifaceted set of responsibilities.

Education: (Preferred)

Master’s degree

Licensure/Certification: (Preferred)

Active AACRAO membership or equivalent professional organization

Equipment Used:

Customary office equipment.

Other Considerations:

•Must be available to work during peak periods based on job responsibilities and college calendars

Additional Information

Our campus is located in downtown Denver, adjacent to two light rail stations, and just minutes away from shopping, restaurants, and event venues.

When you visit our campus, it will be immediately evident that our faculty, staff, and instructors are passionate about serving our diverse student population.

At CCD our passion is to help others, and we offer career pathways that will make a difference in the lives of our students.

If you are interested in sharing our passion for stu

dent success, CCD offers generous medical, dental, vision, life, and retirement options. We also offer the opportunity to expand your education, and those of your dependents, through our tuition reimbursement program.

CCD is a Learning College where policies, programs and practices support learning as the major priority. The Community College of Denver is an Equal Employment Opportunity Educational Employer.

Background checks will be conducted on all finalists for employment consideration.

CCD recognizes that administration, faculty, instructors, and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

For a complete review of the benefits we offer, please click on the following link:

https://drive.google.com/file/d/1COuMZUvUnWuK9uoXKd1EOyFLhlJzG0G-/view

SELECTION PROCESS

Preliminary screening will be made on the basis of completed application packet submitted by candidate.

Completed application packet includes: a letter of interest of no more than five pages, addressing in general the items under "Primary Duties" and specifically each item under “Minimum Qualifications”; an online application; resume; and transcripts.

All candidates, including current Community College of Denver employees must submit a complete application packet which includes all materials listed above.

Only completed application packets will move forward for screening. Please review the job duties and minimum requirements carefully.

Meeting the minimum qualifications for a particular position does not assure the applicant an interview. Selected applicants will be invited by the screening committee for interviews.

All application materials become the property of Community College of Denver and cannot be copied.

APPLICATION PROCEDURES:

Interested applicants must submit a complete application packet at https://www.schooljobs.com/careers/ccd which includes:

1. Electronic Application, Click ‘New Resume’ at the bottom of this page
2. Cover Letter
3. Resume
4. References - Names, phone numbers, addresses, & email addresses of three professional references
5. Copies of transcripts, unofficial preferred
6. Copies of appropriate credentials, if applicable

**All included attachments should be saved with the following nomenclature: Last name, First name Document; for example Doe, John Resume; Doe, Jane Transcripts

***Your resume should clearly indicate how you meet the minimum qualifications. Those applicants that do not meet the minimum qualifications will not be considered.

Part-time experience is ½ the equivalent of full-time experience. Example: Four (4) years applicable part-time experience equals 2 years full-time equivalency.