Deputy Director of IT Technology Operations

Full Job Description

Job Description
The Deputy Director of IT Technology Operations provides leadership and oversight for the division’s technical infrastructure, data services, and disaster recovery functions. This role works closely with the CIO and IT leadership team to support enterprise technology strategy while ensuring reliable, secure, and scalable technology services across the organization.

The Deputy Director oversees multiple technical teams responsible for enterprise platforms, network services, technical services, and disaster recovery planning and execution.

This position plays a key role in advancing enterprise technology modernization, strengthening operational resilience, and supporting implementation of the county’s enterprise technology strategy and roadmap.

Essential Duties

• Partner with the CIO and IT leadership team to support long-term planning for enterprise infrastructure and platform modernization
• Lead the management and execution of technical operations across Infrastructure, Data Services, and Disaster Recovery
• Oversee the daily operations of technical teams including Enterprise Platforms (Infrastructure), Network Services, Technical Services, and Disaster Recovery
• Ensure the security, availability, and scalability of network, systems, and cloud infrastructure environments
• Provide leadership and oversight for initiatives related to network security, system design, engineering, radio communications, telecom, and data center operations
• Evaluate emerging technologies and recommend opportunities to enhance organizational capabilities
• Provide technical leadership and advisory support to the CIO and executive leadership on infrastructure and technology services
• Maintain compliance with relevant data security and privacy regulations
• Coordinate disaster recovery planning and testing to safeguard organizational assets and ensure rapid recovery from disruptions
• Collaborate with cross-functional teams to align infrastructure and platform solutions with business requirements
• Manage resource allocation, budgeting, and performance metrics for technical operations
• Develop and implement policies, standards, and best practices to optimize technical operations and service delivery
• Promote a culture of continuous improvement, operational excellence, and responsible technology innovation
• Maintain strategic vendor relationships and manage external partnerships related to technical infrastructure and services
• Mentor and develop technical leaders and staff to strengthen team capabilities and succession planning
• Oversee IT audits, regulatory compliance, and security incident response
• Develop succession plans and leadership pipelines within the technology organization

Other Job Requirements/Information

• This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting.
• This job may require on-call rotation and emergency after hours, weekends, and/or holidays.

Grade
The grade for this position is 304. Salary will be dependent on education and experience.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

• Bachelor’s Degree in information technology, computer science, engineering, or related field AND
• Nine years of progressively responsible experience related to the area of assignment, including two years at the Division Director level;
  • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
• Proven leadership experience managing complex technical teams across multiple disciplines.
• Strong knowledge of enterprise infrastructure, network security, systems design, cloud operations, telecommunications, and disaster recovery.
• Experience with enterprise platforms, data center operations, and technical service delivery.
• Excellent communication, problem-solving, and stakeholder management skills.
• Ability to lead large-scale technical projects and operational initiatives.
• Experience with budgeting, resource management, and performance monitoring.
• Strong understanding of industry best practices, standards, and regulatory requirements.

Preferred Qualifications

• Master’s degree in business administration, information technology, computer science, engineering, or related field AND
• Ten years of experience in managing technical operations, infrastructure, or related IT functions
• Familiarity with artificial intelligence / machine learning (AI/ML), automation, and other emerging technologies relevant to enterprise IT operations, infrastructure, and service delivery.

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please click here.

Qualifications

About Gwinnett County

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities.

We are committed to hiring those who share our dedication to making life better for our residents and business owners.

The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more.

The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

World-class community

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

VisionGwinnett is the preferred community where everyone thrives! MissionGwinnett proudly supports our vibrantly connected community by delivering superior services.

ValuesIntegrity: We believe in being honest, building trust, and having strong moral principles.Accountability: We believe in stewardship, transparency, and sustainability.Equity: We believe in fairness and respect for all.Inclusivity: We believe in engaging, embracing, and unifying our communities.Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring ProcessGwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce.

As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.