Summary

This job involves acting as a key contact for tips and concerns about school safety in Michigan, using phones, texts, emails, and web tools to gather information from students, teachers, and the public.

Technicians assess the situation, provide resources or referrals, and coordinate emergency responses when needed, while also supporting other tip lines and intelligence operations during downtime.

It's a good fit for organized individuals with customer service experience who stay calm under pressure and have a basic understanding of law enforcement and crisis handling.

Key Requirements

High school diploma or equivalent education
One year of administrative support experience equivalent to Departmental Technician 7 level (for DT7)
One year of experience at Departmental Technician 8 level or as a technician/paraprofessional (for DT8)
One year of supervisory or advanced administrative support experience equivalent to DT9 level (for DT E9)
Working knowledge of general law enforcement procedures and crisis line functions
Ability to operate communications systems including phone, texting, email, and web interfaces
Skills in assessing situations, gathering information, and coordinating appropriate responses

Full Job Description

Find your new career path. Join the MSP.

Ok2Say technicians serve as points of contact for persons with concerns, issues, questions related to school safety or potential hazardous or dangerous situations in Michigan schools or related to Michigan schools and students.

The technicians operate communications systems such as conventional phone, telephone texting system, email and web interface to receive information or questions from the public, students, teachers, and school administrators.

The technicians take in information and provide resources, references, or emergency response personnel depending on the context and nature of the information provided.

The technicians assess situations, seek additional information and ensure there is an appropriate response by the appropriate agency.

When not actively engaged in school safety related activities, the technicians answer other Tip Lines, provide information retrieval and data checks in support of the Michigan Intelligence Operations Center (MIOC), and Michigan State Police Operations Desk.

A working knowledge of general law enforcement procedures and crisis line functions is needed in this position.

POSITION DESCRIPTION

The Michigan State Police is committed to fostering a diverse, inclusive workplace that accepts, respects, and values the unique contributions of everyone. We are actively looking for individuals who share our commitment to equity and inclusion, and who reflect the communities we serve. Our members are expected to perform their tasks and duties in a bias-free manner, ensuring all persons are treated with dignity, fairness, and respect. Join us as we help build a Michigan where everyone feels safe and secure.

The Michigan State Police (MSP) is a full-service policing agency with statewide jurisdiction, providing over 60 different services either directly to Michigan residents or in support of other law enforcement agencies. The MSP personnel most visible to the public are the uniform troopers whose primary responsibilities include traffic enforcement, crime prevention and investigation, and community engagement and service.

Requirements

Education

Education typically acquired through completion of high school

Experience

Departmental Technician 7

One year of experience performing administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8

One year of experience performing administrative support activities equivalent to the 8-level in state service.

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9

One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

One year of experience performing administrative support activities equivalent to the 9-level in state service.

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Qualifications

Departmental Technician 7

Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8

Possession of a Bachelor’s degree may be substituted for the experience requirement.

Departmental Technician E9

Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

Additional Information

View the entire job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalTechnician.pdf

The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.