Departmental Technician 10- Quality Assurance Unit

Full Job Description

POSITION DUTIES - This position serves as a senior worker for the Quality Assurance Unit for the Department of State Information Center (DSIC).

This position is the recognized resource for developing and maintaining quality assurance procedures, quality management evaluations, communicating potential areas of training, and providing support to the unit supervisor.

This position is responsible for handling customer contacts, as well as, providing continuous learning for staff.

This position is also the primary resource for maintaining division information and tools within the CX One Quality Management hub in partnership with the Core Technology Division.

The incumbent is responsible for training lower-level staff on quality and training policies and procedures and is a subject matter expert for DSIC.

Position Description - Departmental Technician 10

APPOINTMENT TYPE/BENEFITS - This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state.

MDOSJOBS

Requirements

Education

Education typically acquired through completion of high school

Experience

Departmental Technician 10

Two years of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

OR

Two years of experience performing administrative support activities equivalent to the 9-level in state service.

OR

Three years of experience as a technician or paraprofessional, including one year of experience equivalent to the experienced level in state service.

Qualifications

Departmental Technician 10

Possession of a Bachelor’s degree and one year of professional experience may be substituted for the experience requirement.

Additional Information

The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted. If it is substantiated that AI was used in the process, your application will be removed from consideration.

You must apply for this vacancy through the NEOGOV system; click on "Apply" in the job posting for instructions in submitting your electronic application.

Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment.

Due to the nature of work of the Department of State, criminal records will be checked.

Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.

View the entire job specification at: http://www.michigan.gov/documents/DepartmentalTechnician_12525_7.pdf