Credentialing Coordinator (HSC 2) DOH8849

Full Job Description

This position offers a hybrid work arrangement, combining remote work with scheduled onsite work at our DOH facility in Tumwater, approximately 1 day per month.

The Opportunity

Join our team as a journey level professional.

The Credentialing Coordinator acts as the subject matter consultant and coordinator for highly specialized and multi-faceted licensing within the HSQA Credentialing Section, a public health program closely linked to the Department's mission.

You will identify and resolve highly complex and unique problems and issues related to licensing legislation and policy and recommend ways to improve the operating efficiency of credentialing processes within and between workgroups, agencies, and partners.

Coach, mentor, train, and serve as a technical consultant on difficult questions and complex, non-standard regulatory and licensing activities—apply today to help us improve patient safety and access to health care in Washington!

Key Responsibilities Include:

Credentialing Performance Management and Quality Assurance:

• Monitors and ensures the quantity, quality, and timeliness of credentialing work products and customer service.
• Establishes performance standards, measuring and reporting results, and using results to plan improvements.

Defines specific criteria to be used in detecting and interpreting trends and patterns of irregularities in the credentialing process.

Analyzes credentialing unit workload for compliance with agency timelines and process requirements.

Coordinates processing interactions among HSQA work units and programs to keep workflow and applications moving toward completion.

• Participates in audits and quality reviews by internal and external quality assurance staff or regulators.
• Applies quality improvement tools to improve efficiency, accuracy, and overall quality.
• Gathers data and reporting on credentialing productivity, producing status and information as requested by management.
• Collaborates with team members to ensure best practices, assists in the development of processes and procedures to enhance the effectiveness and efficiency of credentialing duties.

Provides technical consultation and assistance to health service providers and staff on difficult questions and complex, non-standard regulatory and licensing activities for Credentialing.

• Interprets, trains and explains licensing laws. Provides ongoing support for changes in credentialing functions as laws and rules change and/or new professions or facilities are added.
• Assists Credentialing Specialists with new applicant credentialing, delegated credentialing, and ongoing maintenance of credentials.
• Produces and analyzes licensing reports.
• Instructs and ensures proper and accurate intake and contact data entry.
• Assists with online and standard verifications.
• Provides ongoing support for changes in credentialing functions as rules change and/or new professions or facilities are added.
• Provides guidance, technical expertise, and detailed quality review of work products and acts in the Approver role in the automated system.

Why You’ll Love This Role

You’ll directly support health service providers with licensing and regulatory questions, contributing to safer healthcare services.

As part of a dedicated team, the HSC 2 contributes to innovative solutions that support our partners.

And you’ll apply quality improvement tools that improve the efficiency and accuracy of our processes and work products for customers.

Required Qualifications

There are multiple pathways to qualify for this position. You must meet one of the options provided and any additional criteria listed.

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

Option 1: Three (3) or more years of experience in the following:

• Analyzing data and reports, and making recommendations based upon the analysis.

• Regulatory experience in a health services program.

• Working with a complex regulatory, permitting, or licensing database.

Option 2: Associates degree or higher education.

• One (1) or more years of experience analyzing data and reports and making recommendations based upon the analysis.

• One (1) or more years of regulatory experience in a health services program.

• One (1) or more years of experience working with a complex regulatory, permitting, or licensing database.

Additional Required Knowledge, Skills, Abilities, and Experience

Demonstrated ability to use computer software as follows:

• Presentation software, such as PowerPoint, to create, format, edit, and run slide shows.

Spreadsheet software, such as Microsoft Excel, to create, modify, print, and format spreadsheets, find and replace data, and work with basic formulas and functions, and multiple worksheets.

Create and manipulate large or complex spreadsheets, use complex mathematical formulas to calculate data, and link worksheets.

Import data from other sources, filter lists, and create and format charts and graphs.

• Word processing software, such as Microsoft Word, to create, format, edit, preview, print, and save documents. Use standard functions to select, edit, copy, paste, format, and spell check text.

• Prior experience and understanding of working with highly sensitive, confidential and high security materials in a secure environment.

• Ability to maintain knowledge of current national credentialing standards. Ability to learn, retain, and apply new information regarding procedures, rules, policies and requirements for credentialing multiple health care professionals and facilities.

• Ability to work independently with little supervision.

• Ability to work under pressure to meet strict guidelines, while maintaining the integrity of the guidelines.

After a conditional offer of employment, a criminal history background check will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Preferred Qualifications

While these aren’t required, having them can help you stand out as a candidate.

• Additional years of experience analyzing data and reports and making recommendations based upon the analysis.
• One or more years of project management experience: planning and organizing work into a sequence of action steps, and timelines, and evaluating progress to achieve a goal.
• One or more years of experience using the division’s Integrated Licensing and Regulatory System (ILRS) database.
• One or more years of demonstrated knowledge and understanding of credentialing requirements, processes and procedures; familiarity with commonly used concepts, practices, and procedures within a particular field of Washington State DOH credentialing.

Employee Benefits

We offer a solid benefits package that supports you and your family’s health, financial security, and work-life balance.

You’ll have access to comprehensive medical, dental, and vision coverage, life and long-term disability insurance, flexible spending and health savings accounts, and retirement plans that help you plan for tomorrow while you’re living today.

Paid holidays, vacation and sick leave help you recharge, and additional programs like dependent care assistance and professional development opportunities add value beyond basic coverage.

Join us and enjoy benefits designed to care for you as much as you care about public health. Learn more about DOH benefits and see how we support your life at work and beyond by visiting Work@Health.

The Office of Customer Service (OCS) is the primary contact for the public, healthcare providers, facilities, emergency medical services, and many other customers.

We deliver these services in-person, over the phone and on the internet.

OCS balances patient safety with access to care in its credentialing and customer service activities to ensure that Washington’s health care system works for all.

Our efforts result in everyone getting the quality care they need, when and where they need it.

About the Washington State Department of Health

We're nearly 2,000 professionals across Washington working together to protect and improve community health.

Guided by our values of Equity, Innovation, and Engagement, we address health disparities, respond to emerging challenges, and strengthen systems that support resilience.

At DOH, we help reduce barriers, collaborate with diverse communities, and champion equitable health outcomes. We’re passionate people who are driven to make a difference in public health.

Explore more about the Department of Health, our programs, and our impact by visiting our website.

Working Conditions:

The following describes the working conditions of this position, with or without reasonable accommodation.

Work Setting:

The position requires working in an open cubicle office setting. Position requires working with highly sensitive and confidential materials in a secure work environment.

The position requires repetitive use of a computer inputting data and navigating a database, creating and modifying electronic documents, and using email and internet programs.

Schedule:

Standard DOH business hours are Monday to Friday 8:00 a.m. to 5:00 p.m.; however, an alternate or flexible work schedule may be considered at the employee's request, subject to supervisory approval.

The position would not normally require working in excess of 40 hours per week, but if it became necessary for business needs, your supervisor would notify you in advance.

Travel Requirements:

May require occasional travel to meetings and/or trainings.

Tools & Equipment:

Requires the use of standard office equipment, such as a computer, printer/copier, fax machine, telephone, etc.

Customer Interactions:

The position requires daily interactions on the telephone and in writing with customers, some of whom may be upset, frustrated, or irate.

Other:

• This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
• The DOH campus is a smoke-free, drug-free, alcohol-free, scent-neutral environment.
• This position may be required to conduct and/or participate in public health emergency preparedness and response activities.

APPLICATION DIRECTIONS:

We’re committed to a fair and equitable hiring process. Only materials submitted through the official application will be considered. Emailed resumes or documents won’t be accepted or shared with the hiring manager.

Click “Apply” to complete your application. Attach your resume, cover letter, and DD-214 (if applicable).

List at least three professional references, directly in your Applicant Profile or as a separate attachment, including a supervisor, a peer, and someone you’ve supervised or led (if applicable).

DO NOT INCLUDE private details like your SSN or birth year, personal photos, transcripts, certifications, diplomas, projects, portfolios, or letters of recommendation.

Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application.

Please remove or cover any personally identifiable data such as social security numbers and birth year

Equity, Diversity, and Inclusion: We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.

DOH is an equal-opportunity employer.

We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity.

Questions and Accommodations: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Kristina Cox at employment@doh.wa.gov and reference DOH8849.

Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.

Additional Information

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.

Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.

Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.