Child Support Enforcement Specialist

Full Job Description

Are you ready to make a real-world impact? The Department of Human Services, Bureau of Child Support Enforcement is looking for a self-motivated Child Support Enforcement Specialist to join our dedicated team. In this role, you will act as a vital link between family courts, state and federal agencies, and the public to ensure financial security for children across the Commonwealth of Pennsylvania. If you are looking for a rewarding career where your professional expertise directly improves the quality of life for Pennsylvania families, we want to hear from you!

Requirements

As a Child Support Enforcement Specialist, you will play a crucial role in ensuring the overall effectiveness of the Child Support Enforcement Program. This multifaceted position requires you to serve as a liaison between agencies and departments, including the Domestic Relations Division, county courts, county assistance offices, and federal and state agencies. Your responsibilities will include analyzing and evaluating the program, providing technical assistance and training, maintaining data integrity, and representing the Commonwealth's interests during appeals and hearings. You will also conduct outreach initiatives with outside agencies and work with customers to resolve child support issues. Overall, your role is key in ensuring that child support is properly enforced and families receive the support they need.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Travel: You must be willing to travel to the following counties: Philadelphia, Bucks, Chester, Delaware, and Montgomery.

Home Headquartered: This position is home headquartered.

In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to be home headquartered, you have the option to report to the headquarters office in one of the following counties: Philadelphia, Bucks, Chester, Delaware, or Montgomery.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four years of experience in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information; or
• A bachelor’s degree; or
• An equivalent combination of experience and training including one year in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

• You must reside in or be willing to relocate to the Philadelphia area (Philadelphia, Bucks, Chester, Delaware, or Montgomery County) by the start of employment.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirement:

This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.

Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.