CHIEF OF STAFF

Full Job Description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As a CHIEF OF STAFF, you will direct and supervise a staff that may consist of varied Asylum Officers, Management and Program Analysts, Mission Support staff, and other administrative personnel who are responsible for performing work related to operational processes and organizational effectiveness.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 03/20/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 03/20/2026 GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Managing programs or personnel in an organizational environment or group; Conducting projects for the assessment or improvement of programs, processes or systems; Providing guidance to staff or management based on knowledge of organization, programs, and mission goals, objectives or entities; Planning, organizing, or completing analytical studies involving a program area.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 03/20/2026.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g.

June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. Major Duties:

• Directing activities of subordinate managers, supervisors and expert staff responsible for key operational and mission support functions and analysis of organizational performance.
• Maintaining knowledge of laws, policies, and regulations of administrative field sufficient to apply new theories and developments to problems.
• Employing a wide range of methods for the assessment and improvement of complex programs, processes and systems.
• Leading the coordination of labor relations issues locally, with frequent collaboration with the USCIS Labor and Employee Relations Program.
• Leading, developing, and managing a high performing, diverse workforce, and ensuring employment practices are administered in a fair and equitable manner.
• Providing authoritative guidance in the resolution of complex problems or issues impacting the Asylum program and other major USCIS programs.