Program Manager (Deputy Director)

Full Job Description

This position is located in the Small Business Administration, Field Operations Center East - FOCE in Atlanta, GA.

The Deputy assists the Director in planning, directing, and evaluating the delivery of SBA's disaster loan programs across a multi-state area..

Federal status applicants must meet both Time-In-Grade AND experience requirements by the closing date of this announcement.

However, if you have separated from the Federal Government for at least 52 weeks, you are not subject to the Time-in-Grade requirement.

Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer.

Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.

You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.

GS-14: One year of specialized experience, equivalent to the GS-13 grade level in the Federal service, obtained in either the private or public sector: Developing, implementing or communicating the strategy, vision and direction of an organization; AND Overseeing, managing or advising on the day-to-day operation of an organization or program; AND Analyzing and making recommendation or decision on workload distribution.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions.

It is available for your review on OPM's Qualifications web site: Program Management Series, GS-0340 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g.

Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled.

All qualification requirements must be met by 11:59 pm (Eastern Time) on 03/19/2026. Major Duties:

Assists the Director in the development of operational plans, staffing strategies, procedural guidance, and resource management allocations needed to support disaster loan program delivery.

Participate in budget development and monitoring to ensure effective and efficient use of funds.

Evaluates short- and long-term operational needs and leads the development of improvements related to workflow, service delivery, staff readiness, training, and operational resilience.

Contributes to continuity of operations (COOP) planning and helps maintain Center preparedness for disaster events.

Monitors Center performance goals and analyzes program delivery results within assigned operational areas.

Identifies trends, issues, or performance gaps and endorses corrective actions for Director approval.

Ensures compliance with national standards and supports consistent implementation of DR&R policies and procedures.

Oversee quality assurance activities, validate the effectiveness of operational processes, and helps ensure accurate and timely service to disaster survivors.

Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.

Represents the Center Director at meetings with SBA program offices, FEMA, state and local officials, and other external stakeholders.

Participate in briefings, disaster coordination efforts, and operational planning discussions.

Communicates operational updates, staffing/resource needs, and coordination issues to the Director and DR&R leadership.

Supports communication with state emergency management organizations regarding damage assessments, program requirements, preliminary disaster information, and operational matters.

Supervises subordinate managers responsible for field operations, public information, loan closing, administrative functions, and IT support.

Promotes collaboration, employee engagement, and open communication across Center departments.

Supports workforce planning, staffing training initiatives and cross-training efforts to ensure organizational flexibility and readiness.