Chamber Operations Manager

Full Job Description

Incumbent is responsible for enforcing the rules and decorum of the House. Incumbent controls Chamber access and ensures that emergencies and security violations are discovered and reported.

This position will support the United States Capitol Police with emergency protocols. The incumbent will also support Member and staff-led Floor tours and high-profile events in the House Chamber.

Work Experience and Education: Bachelor's degree or equivalent work experience. Two to four years of experience is preferred.

This position operates in both a typical office environment and a field environment (e.g., House buildings, grounds, facilities, checkstands, etc.), which is subject to typical weather conditions and temperatures.

Actual weight handled varies, but the role involves handling items including books, documents, and equipment weighing up to 50 lbs.

The incumbent should be capable of meeting physical requirements, which may include sitting, lifting, bending, crouching, walking, and standing.

Knowledge, Skills, and Abilities: Adaptability: Ability to deal calmly and effectively with high stress situations and work persistently when facing obstacles.

Ability to work well in ambiguous situations, adjust quickly to change, and easily consider new approaches.

Collaboration: Ability to foster a sense of unity and trust within teams, breaking down silos and promoting teamwork across departments.

Ability to encourage and facilitate cooperation, pride, trust, and group identity. Skill in working with others to achieve goals.

Communication: Ability to convey ideas and information to different audiences through verbal and written means. Knowledge of different writing techniques for different document types and purposes.

Ability to create written documents that are complete, grammatically accurate, and technically sound. Ability to articulate ideas clearly through speech.

Customer Orientation: Values and delivers high quality, professional, responsive, and innovative service to internal and external customers.

Builds and maintains effective customer relations that result in satisfaction; holds self and others accountable for quality outcomes.

Decision Making: Skill in making sound, well-informed, and objective decisions, taking into consideration the potential impact and implications of the decisions.

Ability to commit to action even in uncertain situations. Organizational Awareness: Knowledge of the structure, functions, and dynamics present within the U.S. House of Representatives and SAA.

Knowledge of relevant policies and procedures that govern the organization.

Knowledge of how the SAA fits within the broader context of Federal agencies and how it contributes to government functioning.

Planning and Coordination: Ability to organize work, set priorities, and determine resource requirements. Ability to determine short or long-term goals and strategies to achieve them.

Ability to coordinate with others to accomplish goals. Skill in monitoring progress in relation to desired outcomes.

Knowledge of planning, coordination, and execution of business functions, resource allocation, and production for the operation of a division or the Sergeant at Arms.

Problem Solving: Ability to identify problems; skill in determining accuracy and relevance of information.

Ability to use sound judgment to generate and evaluate alternatives, develop effective solutions, and make recommendations.

Congressional Awareness & Tact: Knowledge of the internal and external politics that impact the work of the organization.

Ability to maintain a nonpartisan approach when addressing work and interacting with others. Knowledge of organizational and political reality and ability to act accordingly.

Facilities Knowledge: Knowledge of the physical layout and regulations governing the use of the Capitol and House Office Buildings. Major Duties:

Assists Deputy Assistant Sergeants at Arms, Chamber Security and Chamber Support with staffing and oversight of operations for the House Chamber. Administers and manages staff schedules and inquiries.

Controls entry to the House Floor or Speaker's Lobby by recognizing Members and checking credentials of other authorized personnel, such as staff and members of the media.

Requests Members from the House Floor for staff, constituents and members of the media. Brings authenticated bills and other official documents into the House Chamber.

Assists with the coordination of the evacuation of the House Chamber to include, directing Members to the Member Briefing Center, alternate Chamber sites, and established safe havens.

Assists with the emergency lockdown of the House Chamber. Assists with the distribution and explanation of escape hoods.

Activates and utilizes emergency stair chairs for persons confined to wheelchairs. Provides access control for All-Member briefings and meetings as requested.

Supports House Recovery Operations structure.

Supports the management of special events and operations for the House Gallery to include Joint Sessions of Congress, Member groups, and other highly attended functions.

Primary duty when out of session includes managing Chamber Support staff, House Gallery access, and House Floor access for Member and staff-led Floor tours.

Facilitates access and enforce the rules of the House for all visitors to the House Chamber, to include managing Member & staff-led Floor tour schedules.

Organizes staff-led tour logs and data, serving as staff manager. Assists with administrative tasks and organizational support for the division of Chamber Operations.

Performs other official duties as assigned.