Case Manager III - Housing and Homeless Services
City of Norfolk
FreshPosted Feb 10
✓ Fresh Listing
Posted: February 10, 2026 (1 day ago)
This job was posted recently. Fresh listings typically have less competition.
Case Manager IV - Forensic Services
City of Norfolk
Community Services Board
Location
Norfolk, Virginia, 23510
Salary
$56,900.48 - $95,328.16
per year
Type
Full Time
More Social Services jobs →Closes
February 21, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves working as a bridge between the local jail and mental health services, assessing people in custody for mental health or addiction issues, and helping them connect to treatment and support to get back on track in the community.
A good fit would be someone who is organized, empathetic, and comfortable in high-pressure settings like jails, with a passion for helping those facing legal and health challenges.
It's ideal for those wanting to make a direct impact on reducing repeat offenses through recovery support.
Key Requirements
- Conduct face-to-face assessments in jail to evaluate eligibility for mental health and substance use services
- Collaborate with jail staff and pretrial managers for discharge planning and jail release coordination
- Provide restoration competency services and case management to address short-term needs and prevent recidivism
- Link clients to community providers for psychiatric treatment, substance use care, housing, and other supports
- Perform home visits, family contacts, and weekly onsite clinical interventions to promote stability
- Maintain detailed consumer records and develop resource lists in compliance with regulations
- Serve as care coordinator until service placement is secured, including behavioral health appointments and medication access
Full Job Description
@3x.jpg)
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
The NCSB is seeking a detail-oriented and proactive Case Manager IV to join our Forensic Services Unit. In this role, you will serve as an agency liaison to the local jail for the purpose of assessing individuals in the jail to determine the appropriateness for services. Individuals determined to have a mental illness, or co-occurring disorders will be linked to the appropriate NCSB program. If you're eager to contribute to a dynamic, community-focused team and help enhance the delivery of mental health and recovery services, we encourage you to apply.
Department Hiring Salary Range: $56,900 - $58,892
Requirements
Essential functions include but are not limited to:
- Serves as the liaison to the jail and conducts face to face assessments of individuals in the fail to determine the appropriateness for services.
- Works with appropriate jail staff and pretrial case manager to identify and provide discharge planning/jail release for all eligible clients.
- Provides restoration competency services to referred clients.
- Linkage to a mental health or substance use provider in the community (CSB or private provider) that provides psychiatric treatment and/or substant use treatment.
- Provides case management to address short-term clients' needs which may impact recidivism and/or admission to a local inpatient facility.
- Conducts home visits and contacts family or significant others to promote community stability.
- Links eligible consumers to appropriate NCSB Program and serves as the care coordinator until services placement has been secured.
- Provides linkage for Behavioral health appointments, medication, reasonable housing options, and linkage to other community support services as appropriate.
- Assists consumers with acquisition of resources for stabilization, to exist institution quickly, and stabilize in the community.
- Provides onsite clinical interventions/appointments with identified participants at least weekly.
- Develops and maintains a resource list of services for consumers.
- Maintains consumer's records in accordance with NCSB standards and State Regulations.
- You are designated as non-essential and are not expected to provide services and support during emergency or inclement weather events. Non-essential employees will be assigned to shelter teams and may be called to assist with shelter functions.
- Performs other related duties as assigned.
Qualifications
Bachelor's degree in a human services field.
Considerable experience in a human services field related to the area of assignment. Some assignments may also require specific experience working with various types of client populations; master's degree preferred in some areas.
Considerable experience in a human services field related to the area of assignment. Some assignments may also require specific experience working with various types of client populations; master's degree preferred in some areas.
Additional Information
- Valid Driver's License may be required depending on assignment.
- Certification in basic first aid and CPR, depending on area of assignment.
Check your resume before applying to catch common mistakes