CSS Case Manager Supervisor / 61015021

Full Job Description

Do you have a passion to provide meaningful work in the community?

Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults?

Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

The CSS Case Manager Supervisor administer and direct Case Management and Interstate Central Registry (ICR) for the Child Support Services Division (CSSD).

Oversee the operations of the Case Management/Case Initiation Unit and ICR ensuring efficient case processing, optimal resource utilization, and compliance with organizational policies and standards for delivering high-quality services.

• Manage and coordinate the daily activities of Case Management and ICR staff to ensure that cases are processed for all 46 counties and resolved timely; provide guidance and support to staff to promote accuracy and compliance in Case Management and ICR: track and report on case activity metrics to ensure performance standards are met.

• Implement policies effectively, providing guidance and training to ensure compliance and understanding among team members; serve as a resource for resolving policy-related issues and providing clarification to staff; work closely with leadership to align policies with organizational goals.

• Manage the intake of cases, ensuring all applications are accurately received, completed correctly and efficiently, while maintaining data integrity and confidentiality; monitor the application upload process within the Palmetto Automated Child Support System (PACSS) to verify that applications and case information are properly reflected.

• Serve as an expert resource, providing guidance and support to staff on difficult cases and procedural questions; Monitor escalated cases to ensure timely follow-up and satisfactory outcomes; document case details, actions taken, and resolutions accurately in PACSS.

• Assist in the on-boarding and training of new team members; conduct or facilitate refresher training sessions for seasoned employees to update knowledge and reinforce best practices. Develop training materials, resources, and documentation to support effective learning.

• Serve as a liaison between departments to promote communication, resolve conflicts, and streamline processes; participate in cross-department meetings to align goals, share updates, and coordinate initiatives.

• Maintain confidentiality and adhere to all regulatory and organizational standards when managing sensitive cases; identify patterns or recurring issues in escalated cases and recommend improvements to processes or policies.

• Ensure Personal Identifying Information (PII) is properly used, accessed, gathered, shared and disposed of. Protect the agency networks and applications by safeguarding systems, equipment and data.

• Perform Red Cross Shelter duty or other emergency shelter duty/services as directed. Perform other duties as required.

Requirements

A Bachelor's Degree and three (3) years of professional experience in social services programs, correctional, education, business administration, general administrative management or relevant program experience.

A Master's Degree and one (1) year of professional experience in social services programs, correctional, education, business administration, general administrative management or relevant program experience.

Additional Information

This application for employment with the SC Department of Social Services must be completed in its entirety.

A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole.

"See Resume" is not acceptable information for the completion of any part of the requirements of this application.

If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Child Support Enforcement / Richland County