Case Manager III - Housing and Homeless Services
City of Norfolk
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Posted: February 9, 2026 (2 days ago)
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Case Manager III - ACT
City of Norfolk
Community Services Board
Location
Norfolk, Virginia, 23510
Salary
$54,190.94 - $90,788.72
per year
Type
Full Time
More Social Services jobs →Closes
February 20, 2026
Job Description
Summary
This job involves working as part of a mobile team to provide hands-on support and treatment to adults facing serious mental health challenges, helping them stay stable in their communities and avoid hospital or jail stays.
You'll visit people in their homes, jobs, or other community spots to coordinate care, offer counseling, and connect them with needed resources like housing or job training.
It's a great fit for someone compassionate, organized, and comfortable with flexible hours in a fast-moving role focused on real-life recovery.
Key Requirements
- Bachelor's degree in social work, psychology, or a related human services field (Master's preferred)
- Relevant experience in case management, mental health services, or working with adults with serious mental illness
- Ability to develop and implement individualized treatment plans with consumer input
- Skills in crisis intervention, supportive counseling, and community outreach including home visits
- Experience coordinating services with external agencies like hospitals, probation, and vocational programs
- Comfort managing a small caseload (10-12 clients) in diverse, fast-paced community settings
- Willingness to participate in on-call rotations and assist with medication monitoring
Full Job Description
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Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
The NCSB is seeking a dedicated Case Manager III to join our mobile Assertive Community Treatment (ACT) team. This role provides intensive, community-based treatment and hospital/jail diversion services for adults with serious mental illness (SMI). You’ll work collaboratively with a multidisciplinary team to deliver care in the community and in consumers’ homes.
Key Responsibilities:
- Coordinate and deliver ACT model services to adults with SMI.
- Provide direct case management, consultation, education, and interagency collaboration.
- Manage multiple priorities in a fast-paced, community-based environment.
- Work with a diverse population with co-occurring conditions.
- Participate in on-call rotation and maintain flexible availability.
Department Hiring Salary Range: $54,190 - $62,185
Requirements
Essential functions include but are not limited to:
- Develops and implements treatment plans that reflect the identified needs of the individual assessed with participation of the consumer, and his/her guardian if applicable.
- Provides linkage, monitoring, coordination, and procurement of rehabilitation counseling, residential and housing support, vocational readiness and placement support, crisis stabilization, and hospital/jail diversion services.
- Provides supportive counseling, outreach home visits, crisis intervention, counseling, and advocacy.
- Carries a caseload of 10-12 consumers, providing intensive services in the home, jobsite, and in the community.
- Provides individual, group, family rehabilitation and support counseling, independent living training, and emergency/crisis intervention when needed.
- Assists in the provision of medical services, such as delivering and monitoring medications.
- Coordinates services and service planning with other providers within NCSB and with other agencies such as, probation officers, Veterans Affairs staff, jail staff, psychiatric hospitals, counselors, landlords, vocational programs, doctors, etc., and obtains clinical documentation from other providers to ensure continuity of care.
- Where appropriate, assists with TDO's and is present at hearings for ACT Team consumers. Assists and participates in all hospital diversion, hospital in-reach, and hospital discharge and re-integration services.
- Provides case and program consultation to individuals, organizations, agencies, groups, etc. that are involved with NCSB consumers.
- Establishes and maintains inter-agency working relationships regarding the provision of PACT services and other supportive services.
- Participates in team meetings, clinical staffing and supervision.
- Maintains records related to service delivery according to applicable ethical requirements and the requirements of the NCSB and other regulatory agencies (federal, State, and others).
- Provides comprehensive assessments for adults with chronic mental illness to determine service, supports, and other needs to assist the individual to remain in the community.
- Provides emergency assessments, treatment, and referrals for team consumers, including on -call and crisis counseling services on an as needed basis.
Qualifications
Bachelor's degree in a human services field.
Two (2) years' experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.
Two (2) years' experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.
Preferred Education/Experience:
Bachelor’s degree in Social Work, Psychology, Counseling, or related field (Master’s preferred).
Two (2) years of experience working with adults with serious mental illness and co-occurring disorders, preferably in a community -based program.
Additional Information
- Valid Driver's License may be required depending on assignment.
- Certification in basic first aid and CPR, depending on area of assignment.
- Certified or certifiable in TOVA preferred.
- QMHP is preferred.
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