CASA Program Coordinator

Full Job Description

Join Our Snohomish County CASA (Court Appointed Special Advocate) Division!

Are you passionate about advocating for children who have experienced abuse, neglect, or abandonment?

Do you believe every child deserves a voice in the court system and a path to a safe, permanent home?

If you're ready to make a tangible difference in children's lives while supporting dedicated community volunteers, we want to hear from you.

About This Position

The Office of the Court Appointed Special Advocate (CASA) is recruiting for a full-time Program Coordinator position and will be creating a registry for future openings.

Our mission is to recruit, train, and support quality volunteer advocates for the best interests of abused, neglected, and abandoned children.

Our vision is for every child who needs a voice in the juvenile dependency court system to have a CASA volunteer to advocate for their best interests, a forever home, and a bright future.

Program Coordinators are an integral part of our volunteer network.

You will provide training, guidance, feedback, and support to Court Appointed Special Advocate (CASA) volunteers—everyday community members who give their time to advocate for children in dependency court.

This role requires exceptional organizational skills, genuine passion for child advocacy, flexibility to meet volunteers' needs, and unwavering commitment to our mission.

What Makes This Role Unique

As a Program Coordinator, your primary responsibility is providing oversight, guidance, and support to a designated caseload of CASA volunteers as they advocate for children in dependency court. This means being available when your volunteers need you—which requires flexibility and adaptability.

This position serves a volunteer network, which means your schedule must accommodate theirs.

You will work evenings and weekends (including Saturdays and Sundays) to provide support when volunteers are available, facilitate trainings outside business hours, and may attend community events that connect us with prospective advocates.

In addition to volunteer support, you will help facilitate pre-service and continuing education trainings and may assist with community outreach efforts. However, your volunteers and the children they serve are your primary focus.

Our Commitment to Inclusion

In alignment with our core values—Teamwork, Inclusion, Integrity, and Hope—we are committed to an inclusive work environment where all employees positively impact our culture every day.

Inclusion is a pillar of our division at the structural level and in our daily work with children and families. We are committed to recruiting a team that reflects and honors our diverse community.

Important Position Requirements

• This position is not open for remote or hybrid work schedules. Program Coordinators work on-site with a standard schedule of Monday through Friday, 8:00 AM to 5:00 PM, to support our volunteer network and participate in team collaboration.

• Evening and weekend work is required and is a core function of this role, not an occasional occurrence. You will regularly work outside traditional business hours, flexing your schedule, to accommodate volunteer schedules, facilitate trainings, and occasionally represent CASA at community events.

• Flexibility and adaptability are essential. Our volunteers are the heartbeat of the CASA program, and this position exists to support them in their advocacy for children.

Why Work Here?

You'll be part of a growing team committed to expanding our volunteer network to serve more children in need.

We’ve created Washington State's first Snoezelen multi-sensory environment within a CASA program (the CASA Wonder Room and Connections Center).

Our culture is collaborative and mission-driven, where every team member contributes through their commitment, initiative, and dedication to volunteers and each other.

You'll see the direct impact of your work: volunteers you've trained advocating for children, children reuniting with family or finding permanent, safe homes, and a community rallying around our most vulnerable young people.

This work is demanding, but for those called to it, it's profoundly meaningful.

What We Offer

We are proud to offer an outstanding benefit package to employees and their dependents, including:

• PERS retirement contributions

• Excellent medical, dental, and vision insurance

• Long-term disability and life insurance

• 40-hour work week; 11 paid holidays plus 2 bonus floating holidays

• Paid sick leave and vacation

Recruitment Timeline

This is a continuous recruitment to fill one (1) immediate vacancy and to create an eligibility registry for future CASA Program Coordinator openings.

Applications will be reviewed on an ongoing basis, and interviews will be scheduled with qualified candidates as they are identified.

This posting will remain open until the immediate position is filled and the registry is established.

Background Screening

Job offers are contingent on successful completion of reference and background checks. To be considered for hiring, applicants must consent to a background check initially and every year thereafter, including:

• Criminal History Screening

• Screening through the National Sex

• Child Abuse & Neglect History

• Screening through the National Sex Offender Registry

About Human Services:

Human Service Department mission is to help all person meet their basic needs and develop their potential by providing timely, effective human services and building community.

The Human Services Department includes 300+ diverse, friendly and dedicated employees who benefit from outstanding benefits and competitive wages. Employees are appreciated and have the opportunity to make a real difference in our community. Snohomish County is thriving and is a great place to live, work, play, and raise a family. We strive to not only provide a meaningful job, but a life-long career at Snohomish County.

Job offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.

Please reach out to Joeann Turck at joe.turck@snoco.org with any questions regarding this posting.

Requirements

STATEMENT OF ESSENTIAL JOB DUTIES

Provide oversight, guidance, and support to a full caseload of court appointed special advocate (CASA) volunteers as assigned by the division supervisor.

Provide case management, direction, facilitate communication between parties, and follow through with daily activities of volunteers as required by division policy, procedure, standards, and best practice.

Participate with interviewing, screening, and monthly training of prospective applicants for the volunteer position. May assist in the development of pre-service training curriculum localized to Snohomish County as an enhancement to the overall national approved training.

Develop and facilitate continuing education trainings as assigned by the division supervisor. Creates and monitors individualized training plans for volunteers to assure they are in compliance with required annual CE hours.

Plan, execute and lead community outreach events, recruitment campaigns and fundraising initiatives.

Develop, coordinate, implement, and lead seasonal projects, program initiatives, networking groups, and volunteer appreciation events. Serve as an ambassador of the Division at all community events as directed by the division supervisor.

Maintain accurate records, enter timely case notes, and perform audits of case files; assures compliance with all court reports, records management, case confidentiality, and data entry. Follows Division policy and procedure for all required tasks and responsibilities.

Promote equity and inclusion in all areas of programming, operations, recruitment materials, continuing education, retention events, and special projects.

Serve as guardian ad litem to a full caseload of children involved in the juvenile dependency court system as directed by the division supervisor.

Conducts ongoing review of documents, records, and interviews with relevant parties.

Prepares court reports, visits children in-person, attends court hearings, provides testimony, makes recommendations, monitors implementation of service plans, informs the court of developments in the case.

Serve as a liaison between volunteers and professionals involved in cases, facilitating communication, scheduling meetings, requesting and gathering documents and responding to crisis situations.

Perform other job-related duties as assigned by division supervisor.

Qualifications

• Bachelor's degree in psychology, sociology, social work, human services, marketing, public/community relations, communications, or closely related field.
• Two (2) years of experience in social work, child welfare, counseling, interviewing, crisis intervention, marketing, development, or communications; or any equivalent combination of training and/or experience.
• Must pass job related tests.

PREFERRED QUALIFICATIONS

• Experience engaging with volunteers preferred.
• Experience working directly with youth and families impacted by abuse, neglect, incarceration, the child welfare system, or the criminal justice system preferred.
• Bilingual in Spanish and English preferred.

SPECIAL REQUIREMENTS

• Valid driver’s license required for employment.
• Must successfully pass a criminal background investigation upon employment and every year thereafter in addition to reference verification.
  
  

Additional Information

KNOWLEDGE AND ABILITIES

Knowledge of:

• Child welfare and the juvenile dependency system.
• Racial and ethnic disparities in the child welfare/dependency arena and contributing factors.
• Basic interviewing, assessment, and counseling techniques.
• Child development and family dynamics.
• Trends in the social services arena, including trauma-informed care and trust based relational intervention (TBRI).

Ability to:

• Work flexible hours, including evenings and weekends.
• Effectively train, coordinate, and evaluate the work of volunteers.
• Relate to and communicate with individuals of diverse backgrounds.
• Establish and maintain rapport with volunteers, guiding them toward positive goals.
• Respond effectively in crisis and emergency situations.
• Express ideas and recommendations clearly and effectively, both orally and in writing.
• Establish and maintain effective work relationships with various stakeholders.
• Exercise initiative and judgment within the scope of assigned authority.
• Manage projects from beginning to end in a timely manner.
• Read, interpret, and apply work-related laws, rules, and regulations.

SUPERVISION
The employee reports to the Division Supervisor or other administrative superior as assigned. The work is performed with considerable independence in accordance with established policies and procedures.

WORKING CONDITIONS
The work is performed in the usual office environment. Evenings and weekend work is required.