CASA Program Senior

Full Job Description

Join our Human Services Court Appointed Special Advocate (CASA) Division!

The Snohomish County Office of the Court Appointed Special Advocate (CASA) is seeking a dynamic and dedicated individual to fill the position of Program Senior and will be creating a registry for this position.

As a Program Senior, you will develop and execute comprehensive outreach and recruitment initiatives to support volunteer recruitment, community engagement, and mission awareness.

Position requires evening and weekend work. It is not available for remote or hybrid work schedules.

This is a project-based position currently funded through 2026 with potential for continued funding beyond 2026.

Responsibilities

• Public speaking
• Represent CASA at community outreach events
• Support volunteer recruitment and community engagement initiatives
• Create internal and external communications to enhance program visibility
• Develop and implement volunteer recruitment campaigns
• Drive projects focused on enhancing volunteer retention
• Lead special projects and events to benefit the children and families we serve
• Prepare compliance reports and track volunteer program requirements
• Coordinate continuing education program and maintain training calendar

Key Qualifications

The successful candidate for this role will possess the following:

• Passion for child advocacy, family preservation, and the CASA mission
• Demonstrated leadership skills
• Experience developing outreach and recruitment materials
• Experience executing successful events and recruitment campaigns
• Ability to cultivate partnerships and engage with the community
• Expertise in verbal and written communication
• Creative thinking and adaptability
• Flexible schedule to meet CASA Division business needs

About Human Services:
Human Services Department mission is to help all persons meet their basic needs and develop their potential by providing timely, effective human services and building community.

The Human Services Department includes 350 diverse, friendly and dedicated employees who benefit from outstanding benefits and competitive wages. Employees are appreciated and have the opportunity to make a real difference in our community. Snohomish County is thriving and is a great place to line, work, play, and raise a family. We strive to not only provide a meaningful job, but a life-long career at Snohomish County.

Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.

Please reach out to Joeann Turck at joe,turck@snoco.org with any questions regarding this posting.

BASIC FUNCTION
Serves as lead to Court Appointed Special Advocate (CASA) Program Coordinators and staff, assist in the supervision of the CASA unit by providing consultations regarding dependency cases, program policies, and compliance.

Requirements

STATEMENT OF ESSENTIAL JOB DUTIES

1.  Onboards newly hired CASA Program Coordinators providing mentorship and training inclusive of all peers. Assists CASA Supervisors with programmatic training for all new staff (mission/vision/values).
2. Provides feedback to supervisors regarding selection, assessment, coaching, and development of subordinate employee.

Maintains and updates training curriculum, coordinates monthly training schedule, Coordinates CASA continuing education program.

Ensures the CASA Division provides the minimum applicable continuing education training/workshops per month to CASA volunteers, and when applicable includes community partners and stakeholders in the child welfare arena.

Maintains master calendar of training workshops and events for volunteer network.

Facilitates volunteer pre-service training program under the direction of the CASA Supervisor. Assists in matching volunteers to their assigned program coordinator upon completion of training.

Review incoming applications of prospective CASA volunteers and assign Program Coordinators to interview qualified applicants. Serve as back-up to interview applicants.

Acts as the first-line supervisor at times and when the assigned supervisor(s) is on leave, attending meetings, or otherwise unavailable.

When acting as supervisor, provides guidance to CASA Program Coordinators and staff in the performance of their duties; assigns tasks, reviews work, coordinates schedule, provides consultation and daily support.

3. Prepares monthly compliance reports pertaining to CASA volunteer requirements which may include volunteer training hours, case note submissions, background check status, annual volunteer recap, and case appointment forms.
4. Serves as point of contact for each monthly cohort, schedules program coordinators module training, schedules swearing-in ceremony with the bench. Prepares weekly communication to volunteer network and stakeholders announcing continuing education opportunities and training resources. 
5. Participates in public relations/community outreach events for purposes of volunteer recruitment/retention. Serves as CASA Ambassador at community speaking engagements and outreach events.
6. Reviews incoming dependency petitions, attends Shelter Care hearings, and monitors cases for assignment to CASA volunteers.
7. Acts in the capacity of a CASA Program Coordinator with direct supervisor oversight of a limited number of volunteers or in the case of staff vacation, illness and/or extended leave.
   
   

Qualifications

A bachelor's degree in psychology, sociology, social work, human services, public relations, marketing, community relations or closely related field; PLUS, one (2) years of experience in any of the following: child welfare, counseling, crisis intervention, public/community relations, marketing, grant writing, social media or branding campaigns; OR, any equivalent combination of training and/or experience which provides the required knowledge and abilities.

Must pass job-related tests.

Additional Information

PREFERRED QUALIFICATIONS

• Bilingual in English and Spanish
• Passion for the CASA vision and leading with the CASA values of Hope, Integrity, Teamwork, and Inclusion.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Proven writing skills, detail-orientation, ability to coordinate multiple ongoing events, and manage multiple competing tasks.

SPECIAL REQUIREMENTS
Applicants are required to pass a criminal history background check, child abuse and neglect background check, and the national and state sex offender registries, as well as reference verification.

A valid Washington State Driver's License may be required for em­ployment.

KNOWLEDGE AND ABILITIES
Knowledge of:

• literature, trends, current resources and developments in child welfare and social services
• juvenile dependency court system
• the intersection of poverty, race, child neglect and racial disproportionality in the child welfare system
• recent developments in mental health, drug abuse and alcohol addiction and available treatment programs
• Adult Learning Theory and how to create a supportive and conducive adult learning environment

Ability to:

• foster a workplace culture built on CASA division values where inclusivity, belonging, community, respect and family-first values are a priority.
• demonstrate excellent critical thinking, organizational, strategic planning, and problem-solving skills

lead effectively, mentoring as well as conflict resolution skills. Remain calm, in control and good humored even under pressure.

Demonstrate networking, team building, organizational and strong communication skills Demonstrate flexibility to make quick decisions as situations change and competing needs develop, professional level writing and editing skills, as well as excellent interpersonal skills

• establish and maintain collaborative relationships with juvenile dependency stakeholders, community organizations and agency staff, county employees and those served by the Office of the CASA
• read, interpret, and implement work related policies, local and state laws specific to CASA, and other court rules such as the Washington State Superior Court Guardian ad Litem Rules
• Confidently speak in public settings and present information to large groups

SUPERVISION
The employee reports to the CASA Division Supervisor or other administrative superior as assigned. The work is performed with considerable independence in accordance with established policies and procedures. The employee acts as lead and assists in the supervision of CASA Program Coordinators and staff in the Office of the CASA Division.

WORKING CONDITIONS
The work is performed in the usual office environment.