**Career From Here Hiring Event - Case Manager (Community Navigator) **

Full Job Description

Please register for the 2026 Career From Here Job Fair by clicking here to ensure a swift check-in upon arrival.

Walk-ins are welcomed.

Tuesday, February 3, 2026 | 9:00am – 3:00pm

Gas South Convention Center

6400 Sugarloaf Parkway

Duluth, GA 30097

Please park in Parking Deck 1. The entrance to the Convention Center is on level P3.

Job Description

This position is responsible for providing the community relationship development with health, human, and social service community partners to best encompass the community-centric needs of that position’s main site.

The position serves as a resource representative for citizens in each district area of the community to help navigate needs and issues such as food insecurity, homelessness and emergency housing, utility and rental assistance, and other targeted social needs emerging currently and in the future.

Each community has a different dynamic, and sources of need, and the navigators identify and collaborate with the community partners onsite and within the community at large through active communication, decision-making, and problem-solving.

Duties may involve participating in a support partner coordination, conducting an assessment of residents’ needs, and helping people obtain direction for the services they need.

This position will also provide the key resource and assistance necessary at the Community Resource Centers for current health partners and the community area served onsite.

Essential Duties

• Coordinating services with community resources and agencies to address resident needs such as food insecurity, housing, utilities, and other emerging social issues.
• Maintaining detailed and timely resident records, including case notes, progress updates, and key service activities.
• Monitoring participant progress and follow up on referrals through virtual or in-person outreach to identify resource needs, connect residents to appropriate services, and evaluate the effectiveness of interventions to ensure needs are met.
• Collaborating with partners and programs to expand mobile senior services and community access initiatives, maintaining up-to-date knowledge of community resources to support effective referrals.
• Communicating and advocate with internal and external partners to identify and resolve community needs.
• Delivering education and outreach to engage residents, organizations, and stakeholders through One Stop for Help programs and related initiatives.
• Upholding ethical standards, cultural competency, and professional boundaries to provide excellent customer service and maintain sensitive interactions.
• Supporting part-time Warming Station attendants and assist with rotating station support, including assistance with delivery and offloading supplies. (e.g., cots, water, snacks, cot covers, blankets) using county vehicles
• Collecting intake files and engage with residents on-site to ensure needs are met and documentation is complete.
• Conducting site visits to encampments where initial contact has been established by a Police Officer, Community Representative, or local residents and safely engages with individuals or groups to share resources and offer support.

Public Speaking Duties

• Educating and providing information about programs, services, and opportunities to the public at community events, resource and job fairs, and other forums, as needed.
• Developing and engaging in relationship building through outreach with groups, agencies, organizations, and resident-related interactions.
• Working onsite at partner locations and gauging resident needs with One Stop for Help operational assistance and resource sharing.

Other Job Requirements/Information

• Ability to work and be flexible to a variety of hours including some seasonal rotational weekends, daytime, evenings, and holidays.
• Have knowledge of case management principles; applicable laws, rules, and regulations; counseling principles and practices; available resources to clients; and screening and assessment principles and practices.

Have skills in providing case management; applying applicable laws, rules, and regulations; screening and assessing clients; resolving complex and sensitive issues; preparing and maintaining records and reports; communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public, etc.

sufficient to exchange or convey information and to receive work direction.




Grade




• The grade for this position is B241. Salary will be dependent on education and experience.
  
  Effective 4/11/2023, this position is eligible for the Employee Referral Program.


Minimum Qualifications




• Bachelor’s Degree in Social Work or related field
• One year of experience in case management
  • Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
• Valid driver's license
• CPR (within six months of employment)
• First Aid (within six months of employment)




Preferred Qualifications

• Bachelor's Degree in Social Services, Social Work, Sociology, Community Development, Public Health, Human Services, Psychology, Public Administration or Education (Adult, Special, or Early Childhood)
• One year of experience in case management principles, applicable laws, rules, and regulations




For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.

Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department, please click here.