Business Intelligence Manager: Internal Only/Hybrid

Full Job Description

This position is open to internal Employment Security Department employees only.

While this position may be performed anywhere in the state and allows for virtual work, it also requires attending in-person meetings and working onsite when requested.

The ideal candidate for the Business Intelligence Manager role is a strategic thinker who thrives at the intersection of data, operations, and mission-driven public service.

They bring a deep understanding of how to translate complex performance information into actionable insights that strengthen service delivery across a large, multifaceted organization.

With a strong grasp of workforce development systems, they are adept at helping leaders understand and utilize data to meet compliance requirements, achieve performance outcomes, and position the Division to secure and retain critical funding sources.

This individual is a collaborative leader who excels at building strong relationships with Regional Directors, WorkSource Administrators, cross-divisional managers, and community partners.

They are skilled at overseeing program performance, guiding teams in tracking strategic goals, and identifying opportunities for improvement through thoughtful analysis of operational and performance data.

Their approach reflects a commitment to continuous improvement, Lean thinking, and customer-centered service design.

They are comfortable leading cross-agency initiatives, integrated service delivery efforts, and system-wide problem-solving activities that elevate the quality and consistency of services statewide.

A successful candidate also brings strong organizational and fiscal acumen, with the ability to oversee staffing structures, budget allocations, and strategic investments across the Division.

They provide clear, informed guidance to regional leaders on budget management and ensure that resources are deployed equitably and effectively.

Above all, they are a proactive, mission-aligned leader who contributes meaningfully to the Division’s strategic direction and helps ensure that Washington’s workforce system delivers high-quality, customer-focused services that meet the needs of communities across the state.

Requirements

Some of what you’ll do:

To request a detailed position description, click here.

Qualifications

Knowledge & Competencies:

Preferred/Desired Education, Experience, and Competencies:

Demonstrated knowledge of:

Demonstrated ability to:

Special Requirements/Conditions of Employment:

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Additionally, we ask that you not include photographs or external links within your documents.

Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field.

A resume will not substitute for the "work experience" section of the application or vice versa.

Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Additional Information

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship.

We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.

Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.

Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Caleb Baldwin or at 253-306-2999 or the Talent Acquisition Team, prior to the position closing.

If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.