Switchboard/PBX Operator.
State of Colorado
Posted: January 6, 2026 (9 days ago)
Added to FreshGovJobs: January 9, 2026 (6 days ago)
This job has been posted for 1-2 weeks. Still a good time to apply.
State of Colorado
Colorado Department of Human Services
Location
Colorado, --
Salary
$5,394 - $6,474
per month
Type
Full Time
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This job involves assessing and treating challenging behaviors in adults with intellectual and developmental disabilities, often alongside mental health issues, at a state-run residential center in Colorado.
The role focuses on creating personalized plans to build skills, reduce harmful behaviors, and train staff to support residents in a safe environment.
It's ideal for compassionate professionals with expertise in behavior analysis who enjoy hands-on work and mentoring teams.

This position is open to current Colorado residents only.
Eight (8) years of relevant experience in an occupation related to the work assigned to this position.
OR
Education and Experience:A combination of related education and/or relevant experience in an occupation related to the work assigned to this position is equal to eight (8) years.
Required-BCBA certified, actively enrolled in a (BACB) verified course sequence Program, or ability to sit and pass the exam within 1 year of hire. Inability to do so may result in termination.
Master's degree from an accredited institution in counseling, psychology, social work, or behavior analysis.
Nationally certified as a “Board Certified Behavior Analyst” (BCBA) or certified by a similar nationally recognized organization or licensed by the State Board of Examiners
Two (2) years of directly supervised experience developing and implementing behavioral support plans utilizing established approaches, including Behavioral Analysis or Positive Behavioral Supports, that are consistent with best practice and research on effectiveness for individuals with developmental disabilities.
Customer Service skills
Oral and Written Communication Skills
Written Communication Skills
Listening Skills
Teaching Skills
Ability to communicate effectively orally with information and ideas so others will understand.
Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications.
Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.
Preferred Qualifications & Competencies:
Relevant years of state service experience.
A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position.
You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process.
You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."
You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.
Comparative Analysis Process – Structured Application ReviewAfter minimum qualification screening, the comparative analysis process will involve a review and rating of all the information you submit.
Document your work experience/job duties to the extent that you possess the skills, education, experience, minimum qualifications, and preferred qualifications.
If listed, answer all supplemental questions, as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.
Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).
You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.
You or your representative must sign and submit the official appeal form for review.
You can find the official appeal form here.
You must deliver the official appeal form to the State Personnel Board:
By email (dpa_state.personnelboard@state.co.us), or
Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
Hand delivered (1525 Sherman Street, 4th Floor, Denver, CO 80203), or
Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
Contact the State Personnel Board for assistance:
At (303) 866-3300, or
Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.
How to apply to the State of Colorado(Youtube Video, Runtime 3:59, Closed Captions Available)
For Statewide Hiring Freeze NON-EXEMPTED position ONLY:
This job offer is contingent upon funding availability from all sources, including state and federal (if applicable), to start or continue.
For additional recruiting questions, please contact araceli.diaz@state.co.us
If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS).
Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado.
Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Employer supplemented Health Savings Account
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program.
We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve.
We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.
This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship.
If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us.
The State of Colorado is an equal opportunity employer
We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services.
Therefore, we encourage responses from people of all backgrounds and abilities.
The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.
The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.
Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Additional Support For Your ApplicationToll Free Applicant Technical Support
If you experience technical difficulty with the NEOGOV system (e.g.
uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).
Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.
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