TEMPORARY Customer Service Representative- Grand Junction, CO
State of Colorado
Posted: January 13, 2026 (2 days ago)
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State of Colorado
Department of Revenue
Location
Colorado, --
Salary
$4,906 - $5,409
per month
Type
Full Time
More Other jobs →Closes
This job involves reviewing and analyzing complex refund claims for Colorado's sales and use taxes, often focusing on specific industries like manufacturing or biotechnology.
You'll check the validity of transactions and ensure compliance with tax laws while working on a supportive team that values collaboration and customer service.
It's a great fit for someone who enjoys detailed number-crunching, problem-solving with financial data, and helping businesses navigate tax rules.

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
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Applying for a Job with the State of Colorado.
If you love numbers, you may want to look into our Taxation Division Team! The Taxation Division promotes voluntary compliance with all tax laws through education, assistance and customer service. The Sales Tax Accounting Section serves about 200,000 customers each year.
What We Do: The Sales Tax Accounting Section employs professionals serving as specialists in specific industries and are assigned claims which are significant in size and data from both individuals and businesses seeking a refund for Colorado’s sales and use tax.
We are a part of the Taxation Division and our mission includes voluntary compliance with all Colorado state tax laws through information, education, assistance and customer service.
The Typical Day of an Analyst III: The unit is actively seeking an Analyst to perform in depth reviews and analysis regarding claims for refunds that are often complex in nature.
Moreover, this position may specialize in either two or more of the following areas of tax claims manufacturing, industrial utility, computer software, rural broadband, biotechnology, medical technology and affordable housing industries.
You'll be joining a close-knit team who promotes team building and supporting each other. If you're ready to enjoy the benefits of being a State employee, then this job may be for you!
As a Sales Tax Accounting team member you will:
Performing varied difficult and complex analysis for both claims assigned for initiation and claims assigned for review and approval;
Vetting transactions to ensure validity;
Separating, comparing, sorting, and filtering data via spreadsheets and databases;
Reviewing data contained in the spreadsheet to the invoices, purchase orders, contracts, work orders, financial statements;
Initiate and process Claim for Refunds;
May provide training or act as a resource to staff in the Refunds and Protest units on sales tax related inquiries and;
Assist other parties with inquiries that relate to claims through contact with CPAs, tax representatives, taxpayers, citizens advocate or other units via correspondence, web messages, email or phone.
Residency Requirement:
Minimum Qualifications:
Experience Only:
Six (6) years of relevant experience in auditing, tax accounting, or in an occupation related to the work assigned to this position
OR
Education and Experience:
A combination of related education and/or relevant experience in Auditing, Tax Accounting, Business, Business Administration, Accounting, or in an occupation related to the work assigned equal to six (6) years.
The ideal candidate will possess the following skills:
Prior or current experience performing reviews/analysis of complex manufacturing and industrial utility tax claims
Problem solving, critical thinking, research, and a strong attention to detail
Strong analytical skills
Experience with Gentax
Ability to identify patterns and discrepancies
Possessing and utilizing great organization skills
Possessing and utilizing time management skills
Advanced knowledge and application of spreadsheets (Excel)
Solid applied practical understanding of manufacturing, industrial utility, computer software, rural broadband, biotechnology, medical technology and affordable housing industries
An ability to effectively communicate both orally and written
Experience assisting other employees with finding a solution to a problem or task assigned.
Conditions of Employment with the CDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:
Have an assigned State fleet vehicle
Are required to operate a vehicle as part of the position
Utilize a State fleet vehicle as a pool vehicle
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying.
Only complete applications submitted before the closing date of this announcement will be reviewed.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
Recommended attachments: Resume, Cover letter
List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email.
Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses.
It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
APPEAL RIGHTS
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative.
This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.
Equity, Diversity, and Inclusion Compliance
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.
The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.
Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals.
As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.
If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us.
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application(Download PDF reader).
Paper applications must be received via email to dor_ohr@state.co.us by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
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