Administrative Support Assistant

Full Job Description

This position is established in the El Paso VA Healthcare System (EPVAHCS).

The incumbent functions as a specialized administrative and program assistant for the organization's Patient Safety Manager (PSM) and High Reliability Organization (HRO) Programs under Quality, Safety, and Value Service (QSV).

The PSM/HRO Assistant supports all areas of Patient Safety and HRO.

You may qualify based on your experience as described below: *Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: expertise in PMDB (or similar program) as evidenced by current or ongoing certification as a PMDB Facility Trainer or Master Trainer (or experience with public speaking and/or training proficiency); knowledge of VA, JCAHO, OSHA, and other guidelines associated with violence prevention, education, and training; knowledge of the proper procedures for preparing forms as requested by various services and committees in order to meet their requirements; ability to be a role model for quality customer service and conflict resolution including consistently communicating and treating customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner; strong organizational and planning skills; knowledge of the Talent Management System (TMS); knowledge of MS Word and Excel, or comparable word processing and data analysis software, to effectively complete and manage correspondence, tracking, reporting, and training-related initiatives; strong verbal presentation and communication skills; physical ability needed to instruct and train staff in all levels of PMDB.

You will be rated on the following Competencies for this position: Accountability Attention to Detail Interpersonal Skills Reasoning Self Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination.

The incumbent must possess the physical ability to complete all levels of PMDB training to garner a full understanding of the techniques and methods involved, and actively train staff in all four levels of PMDB.

This requires frequent physical effort, standing, walking, bending, sitting, and hands-on therapeutic containment activity with employees during technique demonstrations.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Major duties include: Performs work involving the collection, compilation, analysis and data base maintenance and/or tracking of data and statistical information in support of the Patient Safety program operation.

Analyzes patient safety reports and enters these reports in the Joint Patient Safety Reporting (JPSR) System. Coordinates and conducts Suicide Risk Assessments.

Manages the National Center for Patient Safety (NCPS) database for EPVAHCS reports and enters Root Cause Analysis(RCA) into the NCPS RCA database "SPOT".

Participates in RCA cases as the recorder and/or the facilitator using appropriate tools such as flow charting, brainstorming, and cause and effect analysis.

Communicates with staff to obtain additional and accurate information regarding adverse events and event disclosure.

Coordinates weekly Patient Safety Environment of Care (EOC) rounds, enters collected data into the data base and requests follow-up when required.

Coordinate's facility wide annual Patient Safety Events. Develops educational articles, storyboards and/or staff notices as guided by the PSM to convey program information totarget audiences.

Creates charters and time frames in collaboration with the Patient Safety Manager.

Processes incoming and outgoing materials such as RCA Charter letters, NCPS Newsletters, posters, and other forms of written communication.

Schedules RCA Team meetings ensuring completion of required timelines, coordinates meetings, and/or schedules conferences.

Provides support, education, and training to new and current employees on the web based JPSR system.

Ensures the ongoing review of pertinent data related to the Patient Safety Program and HRO activities to include but not limited to NCPS Quarterly Reports, NCPS Patient Safety Culture Survey (PSCS), Patient Safety Assessment Tool (PSAT), Patient Safety Program Site Visit Reports, All Employ Survey (AES), and The Joint Commission Survey Reports Work Schedule: Monday - Friday, 8:00am to 4:30pm Telework: This position may be authorized for telework.

Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.

Position Description/PD#: Administrative Support Assistant/PD00918-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized